Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Collections|
2024 Operational KPI Priorities & Challenges
APQC conducted a survey to understand the common challenges and priorities associated with operational KPIs for process and performance management (PPM) practitioners in 2024…
-
Collections|
Closing the Change Management Gap
At its core change management is the act of proactively managing change and minimizing the resistance to organizational change through a set of structured processes or…
-
Articles|
Tackling Sustainability in Procurement
Sustainability is a critical piece of an organization's supply chain strategy. Beyond addressing disruptions, sustainability considers the protection of natural resources,…
-
Articles|
Total Number of ERPs or ERP Instances throughout the Entire Finance Shared Services Organization
Enterprise resource planning (ERP) systems are an important part of the shared services environment that helps organizations to standardize their processes and data. After…
-
Collections|
Finance Shared Services Key Benchmarks
Prepared using data from the APQC/ScottMadden Finance Shared Services Benchmarking Assessments, these industry benchmarks highlight key performance indicators (KPI) for…
-
Shared service centers (SSCs) provide a centralized team that carries out high-volume, repeatable processes on behalf of business units or areas across an enterprise. But not…
-
Collections|
Fixing Knowledge & Process Productivity Problems
Wasted time, duplicated work, and inefficient processes have a bearing on an organization’s bottom line. Small inefficiencies add up—and they also impede innovation, agility,…
-
Articles|
Empowered Employees Improve Productivity
Most organizations are riddled with inefficiencies that can and should be fixed. But leaders often struggle to see these productivity drains, much less fix them, because they…
-
Articles|
Virtual Work Is Re-Defining Productivity
In this article, you will learn how virtual work is leading the way toward a more holistic, strategic, and ultimately better way of defining and measuring productivity.
-
No manager likes to see their team wasting time on activities that don’t add value to the business. Many fear that virtual work offers too much freedom and that employees…
-
Wasted time, duplicated work, and inefficient processes chip away at an organization’s bottom line. Small inefficiencies add up—and they can hurt innovation and competitive…
-
Collections|
2021 Financial Management Webinars
APQC's financial management (FM) group hosts regular webinars featuring both internal experts discussing APQC's research and findings and external corporate FM thought…
-
Wasted time, duplicated work, and inefficient processes chip away at an organization’s bottom line. Small inefficiencies add up—and they can hurt innovation and competitive…
-
Collections|
Trends in Data and Analytics
In March 2019, APQC conducted a survey on the latest trends in data analytics to learn how enterprises are capturing business value from their analytics investments. This…
-
Articles|
Drivers of Analytics Program Effectiveness
To better understand which levers analytics teams need to focus on, we conducted a correlation analysis on data from the Trends in Data and Analytics survey. This article…