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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Prepared using data from APQC’s Open Standards Benchmarking in Human Capital Management (HCM), this collection highlights key performance indicator (KPI) benchmarks for…
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Prepared using data from APQC’s Open Standards Benchmarking in Human Capital Management (HCM), this collection highlights key performance indicator (KPI) benchmarks for…
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Prepared using data from APQC’s Open Standards Benchmarking in Human Capital Management (HCM), this collection highlights key performance indicator (KPI) benchmarks for…
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Blueprint for Success: Logistics
This collection is your road map to success in managing logistics efficiency and effectiveness. The content within will teach you about key performance indicators (KPIs), as…
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Internal Controls Key Benchmarks
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Manage Internal Controls”…
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Managing Content So It's Fresh and Findable
Content overload, chaotic repositories, and search frustration—combined with the promise of new technology to tackle these problems—are motivating many organizations to…
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In this session, the Canadian Medical Protective Association (CMPA) discussed how they benefited from business process improvement (BPI) and content management. CMPA…
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Harnessing Tacit Knowledge as a Superpower
In this session, the Manufacturing Division (MMD) of Merck & Co., Inc. focuses on identifying, capturing, transferring, and sharing tacit knowledge. The organization's…
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This session focused on the risks of knowledge drain and talent shortages that organizations face due to the retirement of longtime employees. Western & Southern Financial…
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During this session, a research project utilizing artificial intelligence in order to develop advanced knowledge management technologies for the Defense Advanced Research…
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During this session, Google discussed how Artificial Intelligence, driven by Generative AI, is becoming a board-level topic for many businesses, and how it is set to…
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During this session, Medtronic's supply chain underwent a radical transformation journey four years ago. The KM team developed an award-winning program to improve employee…
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During this session, participants examined the significant impact of Generative AI on business outcomes, particularly in the context of customer service. The focus was on…
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The session focused on the development of Ogletree Deakin's KM engagement strategy, highlighting our journey from a members-only approach to a more collaborative and…
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This session covered how to develop a knowledge management strategy that aligns with ever-changing business priorities and ensures knowledge sharing becomes part of the flow…