Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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This collection brings together summaries of APQC’s major process and performance management research projects from the past five years. All the summaries are open to the…
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Tools to Evolve BPM's Strategic Value
In our recent research on process automation, APQC found that business process management is potentially more important than ever before. Process management has many of the…
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Using data from APQC's recent Best Practices in Process Frameworks survey, this article focuses on the top two framework adoption challenges—buy-in and engagement, and…
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Understanding Process Knowledge
Process management and knowledge management are separate but related fields that aim to improve organizational efficiency. Organizations are increasingly recognizing the…
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Process Management Paradigm Shift
Competencies in Lean, Six Sigma, or business process management are no longer enough for process teams to support their organizations’ needs. Accelerated changes in the…
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Process automation has nearly limitless potential as a means of improving efficiency, reducing errors, and saving time and money. However, most organizations have neither the…
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Couple the expanded potential with the growing accessibility and maturity of RPA technologies, and RPA is quickly becoming a staple of the process management toolbox. APQC…
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The best process people are passionate—in fact, some might even call them obsessive. When they see a bad or broken process, they dig in to learn all they can, zoom out to…
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Developing an Enterprise Perspective with HR Process Analysis and Design Specialist Sajjad Shaikh
Process work is all about the big picture. Process people know that even the smallest change in one area can have huge impact downstream, and that organizations pursuing…
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For many process professionals, working in a center of excellence is a dream job. The center of excellence model allows process to deliver maximum impact by not only by…
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Seeing the Power of Process Improvement with Continuous Improvement Specialist Greg Parlee
Some people make business decisions based on gut instinct, emotions, and short-term thinking—but not process people. Process people apply a more scientific, systems thinking…
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Standardization is integral to process work, but flexibility is important too. Process professionals need to be able to determine where to be rigorous, where to allow for…
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This whitepaper is brought to you courtesy of the relationship between APQC and its member Signavio. Many organizations embark on RPA programs expecting to realize…
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A lot of process work is about documenting how work gets done. But to drive improvement, process people also need to constantly ask why. Why is this task done this way? Why…
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As companies evolve, so too must their process management. Senior process manager Jens J. Meisner has been with the LEGO Group throughout its process journey, from selecting…