Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
This collection brings together summaries of APQC’s major process and performance management research projects from the past five years. All the summaries are open to the…
-
Process analysis involves gathering a set of requirements and needs to guide process design, improvement, and measurement. Organizations can use process analysis to either: …
-
Organizations invest significant resources like time, money, and FTE hours into selecting and implementing new technologies. But without a systematic approach to implement…
-
Supporting strategic planning and the execution of its strategic initiatives is the gold star of how process teams provide high-profile, intrinsic value to their…
-
Reports & White Papers|
Best Practices for Driving Agility: Better Structures and Strategy Practices
Through the pandemic, even the most traditional, well-established organizations gained real-world experience being agile. Now the question is whether they have the structures…
-
Articles|
Measures of Organizational Agility
Organizational agility is comprised of two key components: strategic responsiveness and organizational flexibility. This article identifies the key factors within each…
-
Investment management company Capital Group has transformed its process improvement capability from a singular continuous improvement effort to a holistic operational…
-
Process management works best when the tools and mindset needed to enable it are embedded across the enterprise. As part of APQC’s 2020 PPM Online Summit, Christa Bol,…
-
For Alvaro Caamaño (Business Process Architect, Intel), setting up a business process management (BPM) framework is like building a house: Without the right foundations and a…
-
Articles|
Achieving Benchmarking Excellence at Boeing
Benchmarking is one of the most effective steps toward process and performance improvement, but can be an incredibly challenging endeavor in an organization as complex as The…
-
Choosing the right quality methodologies is critical for organizations ability to mature their processes, think strategically, and grow their value. But how can organizations…
-
This is the collection of recordings for each session from APQC's 2020 Virtual Process and Performance Summit. Click here for the collection of the speakers’ presentation…
-
Collections|
Digital Transformation: Strategy to Tactics
Digital transformation is a high priority for many organizations. Everyone is talking about it, and leaders want to ensure that digital projects are moving forward…
-
Organizational silos negatively impact customers, employees, and the organization’s ability to innovate and be agile. How can organizations bust through these silos? At APQC…