Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Virtual Collaboration: Rules of the Road
Digital transformation, social distancing, and “work from anywhere” are expanding the prevalence and scope of virtual collaboration. In fall 2020, APQC surveyed more than 800…
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While most people are satisfied with the current state of virtual collaboration, many struggle to use virtual tools for complex tasks like innovation, problem solving,…
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One of the biggest challenges in knowledge management (KM) is to break people out of habits that inhibit the flow of knowledge, such as stowing information away in accessible…
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Articles|
How to Make People Happier with Virtual Work
Vendors promote virtual collaboration tools as a way to make everyone’s work easier, faster, and more engaging. As widespread reports of work-from-home burnout and Zoom…
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Across the enterprise, those in charge of various toolkits tend to think those toolkits are great. The finance team thinks the payroll system is fast and easy, the digital…
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Workplace communication and collaboration have always been shaped by where people sit in the organizational hierarchy. The further up you are on the org chart, the greater…
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Seniority has a big impact on how rules are set, perceived, and followed. The higher up you sit on the org chart, the greater authority you’ll have to make the rules (and…
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APQC and Supply Chain Management Review conducted a quick poll of supply chain professionals on the state of working remotely before, during, and after the COVID-19 pandemic…
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Articles|
Encouraging Collaboration in the New Reality
With vaccines beginning to roll out, many of us are eager to “just get back to normal.” Taking a step back, though, it’s clear that this is impossible—and in some ways, it’s…
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Enterprise Content and Collaboration in the Cloud
Cloud computing is one of the most pervasive trends in enterprise IT. In 2019, APQC surveyed more than 300 organizations to understand their use of cloud platforms to support…
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Data and Measures|
Virtual Collaboration in the Pharmaceutical Industry
In September/October 2020, APQC conducted a survey to understand people’s experiences collaborating virtually with coworkers. This report provides insight into virtual…
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Data and Measures|
Virtual Collaboration in the Services Industry
In September/October 2020, APQC conducted a survey to understand people’s experiences collaborating virtually with coworkers. This report provides insight into virtual…
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Data and Measures|
Virtual Collaboration in the Software Industry
In September/October 2020, APQC conducted a survey to understand people’s experiences collaborating virtually with coworkers. This report provides insight into virtual…
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Data and Measures|
Virtual Collaboration in the Utility Industry
In September/October 2020, APQC conducted a survey to understand people’s experiences collaborating virtually with coworkers. This report provides insight into virtual…
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Data and Measures|
Virtual Collaboration in the Healthcare Industry
In September/October 2020, APQC conducted a survey to understand people’s experiences collaborating virtually with coworkers. This report provides insight into virtual…