Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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APQC's Seven Tenets of Process Management in Depth
Process management can revolutionize the way an organization does business and generates value. APQC's Seven Tenets of Process Management℠ provide a clear framework any…
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Getting the Most Out of Performance Measurement
Performance measurement can present tricky challenges for management, especially when dealing with cultural resistance. This collection of articles explains how to implement…
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As organizations continue to put greater emphasis on data-driven decision making, the ability to provide relevant measures and timely access to data has become more important…
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Seven Tenets of Process Management
Process management can revolutionize the way an organization does business and generates value. APQC's Seven Tenets of Process Management℠ provide a clear framework any…
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Articles|
Tackling the Measure Selection Process
To stay resilient in a fast-changing and highly competitive environment, organizations must have a good handle on their performance data. But many organizations struggle with…
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In July 2021, APQC hosted two roundtable conversations with process and performance management professionals to discuss common challenges and leading practices related to…
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This infographic compares trends in organizational agility, strategic planning and implementation practices between the 2021 results of the study and the 2015 results.
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Driving Decisions: What Goes Into Strategic Planning
This infographic looks at trends around the inputs and analysis for the strategic planning process.
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Infographics|
Trends in Strategic Planning Practices: A Map for Success
This infographic looks at strategic planning and implementation trends.
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Articles|
Creating Indexes
An index is a way to create a composite measure by aggregating multiple measures into a single indicator (e.g., gender gap, productivity, cost of living adjustment, or job…
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This best practice has been updated from the original published in 2011. Understanding an organization's current level of process management maturity helps leaders make…