Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Houston-based Zeppelin Coffee, an artisanal coffee roastery, has put sustainability at the core of its business model, leading the organization to develop new products that…
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Improving Inventory Management in Retail
Inventory management is always a delicate balance, and now, it’s more important than ever to get that balance right. In this article, you will learn about inventory…
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Highmark Health is a nonprofit health organization with headquarters in Pittsburgh, Pennsylvania. As a “blended health organization,” Highmark Health includes both payers and…
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Read about how the recruiting team at Mercy Hospital Systems leveraged technology and process standardization to design and deliver an engaging virtual candidate experience…
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In order to engage the business and apply process practices that make a difference, we often must challenge the way people think about the way they execute work. To…
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Healthcare organizations shouldn't restore supply chains to pre-pandemic levels; rather, they should focus on greater cost effective and efficient operations. In this session…
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Recently, APQC interviewed a large, multinational food and beverage manufacturing organization that faced the challenge of eliminating silos across languages and regional…
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KM and Covid-19: Stories from the Front Line
In the crises and chaos of 2020, KM teams have taken on the role of "first responder" to help their organizations adapt. KM has jumped in to close information gaps, solve…
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Building KM Skills: World Vision, U.S. Department of State, and NASWA Discuss Traits for Success
In March 2020, APQC hosted a webinar with KM leaders from World Vision International, the U.S. Department of State, and the National Association of State Workforce Agencies …
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Knowledge management (KM) has a natural affinity with science, technology, engineering, and math (STEM) disciplines. However, STEM workers themselves may not know what KM is,…
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Understanding Customer Profitability
Understanding customer profitability can be a complicated undertaking for any organization—especially one that has multiple lines of business. This article gleans insights…
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This case study examines a large healthcare organization that struggled to effectively manage and leverage its data. It lacked standard data management processes, tools, and…
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In the past two years, Adventist HealthCare Rehabilitation's (AHC’s) director of business processes and projects, Marya De LaCruz Sabalbaro, has worked with her organization…
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This executive summary outlines five best practices to embed knowledge and KM activities in the natural flow of employees' work. The recommendations focus on targeting the…
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Embed KM Support Roles in the Business
In this article, you’ll learn how best-practice organizations structure embedded KM roles and how they leverage them to provide high-touch support and on-the-ground feedback…
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