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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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MSI Reproductive Choices (MSI) is an international nongovernmental organization (INGO) that provides reproductive healthcare including contraception, safe abortion services,…
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Funding for Business Process Management
Learn how best-practice organizations allocate funds to business process management (BPM). Based on APQC research, this article explains how resources, funds, and reporting…
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AARP is the nation’s largest nonprofit, nonpartisan organization dedicated to empowering people 50 and older to choose how they live as they age. In November 2020, the…
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Highmark Health is a nonprofit health organization with headquarters in Pittsburgh, Pennsylvania. As a “blended health organization,” Highmark Health includes both payers and…
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Recently, APQC interviewed a large, multinational food and beverage manufacturing organization that faced the challenge of eliminating silos across languages and regional…
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Understanding Customer Profitability
Understanding customer profitability can be a complicated undertaking for any organization—especially one that has multiple lines of business. This article gleans insights…
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This article summarizes reflections from Nevine White (VP Accounting, Hargray Communications Group) and John Merriman (VP Finance, Copper Mountain Resort) from their journey…