Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
The North Atlantic Treaty Organization (NATO) is an international political and military alliance of 32 nations. The NATO Communications and Information Agency (NCI Agency)…
-
Hushan Autoparts Inc. is a leading manufacturer of aftermarket car door handles and has recently concentrated on developing its market share in parking cameras and sensors…
-
Case Study|
Defense Finance and Accounting Service: Finance Talent Management in a Government Agency
The Defense Finance and Accounting Service (DFAS) is an agency of the United States Department of Defense (DOD) with headquarters in Indianapolis, Indiana. DFAS is…
-
The North Dakota Department of Transportation (NDDOT) oversees a transportation system that includes about 8,518 miles of roadway and 4,858 bridges for the State of North…
-
APQC’s Excellence in Knowledge Management program recognizes mature KM programs that are achieving real-world business impacts. In August 2022, APQC hosted an “ask me…
-
In 2022 APQC spoke with Tony Wilson, knowledge management officer; Russ Rutan, deputy knowledge management officer; Julio Alvarez, knowledge management program team lead …
-
The U.S. Navy Carrier Team One designs, champions, and improves operational processes for U.S. Navy aircraft carrier maintenance. Established in 1997, Carrier Team One…
-
Given rapidly changing technologies, strategies, and employee demographics, KM teams must continually improve the ways in which they support the knowledge needs of the…
-
As organizations change through the years, their knowledge needs shift. Nowhere is it more critical for KM to keep pace than within the U.S. Navy’s aircraft carrier program…
-
Knowledge graphs allow organizations to create webs of knowledge representing relevant domains. As a result, they can seamlessly break down data silos so that information…
-
Access to an organization’s collective knowledge boosts employees’ productivity and ability to innovate. But enabling knowledge access is a challenge, especially in large and…
-
Meeting today’s business goals while trying to achieve tomorrow’s sustainability goals is no easy task. However, some organizations have figured out a way to grow their…
-
Given the reality of cybercrime and the threats that it poses to all organizations, cybersecurity has become an extremely important part of supplier risk management and…
-
Retail data is a crucial input for supply chain professionals as they work to deal with the challenges of today and plan for the challenges and opportunities of tomorrow…
-
Tools & Templates|
Tools and Templates for Lessons Learned
APQC has studied approaches for capturing and transferring lessons learned for many years. Some approaches rely on facilitated workshops that bring together participants in a…