Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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For any organization, launching a knowledge management (KM) or process program is a big endeavor with lots of tough decisions to make. Fortunately, organizations don’t need…
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Prudential Financial is a financial services firm that provides individual and institutional investors with an array of financial products and services. Headquartered in…
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KM Conversations: KM for a Smarter, More Automated World
Automation, machine learning, and AI are changing how organizations approach KM. And as the pandemic creates disruptions and financial challenges, many organizations are…
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The State of Automation in Banking
In response to the tumult and increased regulation resulting from the 2008 global recession, the banking and financial services industry became the early adopters of robotic…
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Arthur J. Gallagher & Co. is one of the largest insurance brokers in the world. With headquarters in Rolling Meadows, Illinois, the organization has more than 34,000…
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The insurance industry faces a growing talent crisis, and some insurance position are at a heightened risk. Technology, executive, actuarial, and analytics positions are…
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Improving Inventory Management in Retail
Inventory management is always a delicate balance, and now, it’s more important than ever to get that balance right. In this article, you will learn about inventory…
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For financial services and banking organizations, managing data is an immediate necessity and a huge challenge. Data is key in prospecting, assessing creditworthiness, and…
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Accounts Receivable and Collections Key Benchmarks
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Perform revenue accounting”…
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In partnership with Dr. Paul Walker (Schiro/Zurich Chair in Enterprise Risk Management at St. John’s University), APQC launched its Evolving Practices in Enterprise Risk…
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Enterprise Content and Collaboration in the Cloud
Cloud computing is one of the most pervasive trends in enterprise IT. In 2019, APQC surveyed more than 300 organizations to understand their use of cloud platforms to support…
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On an APQC webinar, APQC Executive Director Cindy Hubert facilitated an interactive panel on accelerating KM adoption and behavior change featuring four leaders from KM teams…
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Choosing the right quality methodologies is critical for organizations ability to mature their processes, think strategically, and grow their value. But how can organizations…
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In order to engage the business and apply process practices that make a difference, we often must challenge the way people think about the way they execute work. To…
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Investment management company Capital Group has transformed its process improvement capability from a singular continuous improvement effort to a holistic operational…
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