Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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One-fourth of organizations are focused on linking their process management efforts to organizational strategy. Without a clear focus for process work, process teams will…
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Leveraging a process framework as a foundational pillar for business process management (BPM) is a best practice. Many organizations have adopted and adapted APQC’s Process…
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Supply Chain Planning Tune-Up Diagnostic
Examine the four essential metrics included in this diagnostic to ensure that your supply chain planning practices will keep you running ahead of the competition. APQC's…
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To objectively assess, manage, and compare supply chain planning practices and results, organizations need a standard framework for classifying and defining processes.APQC’s…
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Total Cost of Supply Chain Planning
Supply chain planning begins with a solid understanding of organizational and business strategy and then translating that strategy into the full spectrum of supply chain…
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Number of Supply Chain Planning Employees
Costs alone do not explain the totality of performance in supply chain planning; supply chain planning requires efficiency. This article includes data from APQC's Open…
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Benchmarking Cash-to-Cash Cycle Time
Data from APQC's Open Standards Benchmarking in supply chain planning shows how organizations perform on cash-to-cash cycle time. Cash-to-cash cycle time looks at the number…
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KM and Technology: Navigating Disruption
In today's fast-paced world, technological advancements are disrupting the traditional ways of knowledge management. It has created new opportunities for practitioners to…
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APQC conducted its annual research survey in early 2024 to determine Knowledge Management professionals' top objectives and priorities. The survey asked KM respondents to…
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To withstand today’s supply chain challenges and flourish in the face of future disruptions, supply chain organizations and their teams need to make fundamental changes to…
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How to Get Employee Buy-in for Measurement
For measurement to lead to tangible improvement, an organization must communicate with staff about the measures, align them with strategic objectives and actual work, analyze…
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Process frameworks help organizations to clarify their processes, better understand the connectivity of processes at a high level, search for process improvement…
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Logistics Tune-Up Diagnostic
Examine four essential metrics included in this diagnostic to ensure that your practices will keep you running ahead of the competition. APQC's Logistics Tune-Up Diagnostic…
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When customers place an order, they expect perfection. Having grown accustomed to ever-faster order deliveries, customers have high expectations that every order will be…
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To monitor performance of inbound deliveries process, many facilities use the metric dock-to-stock cycle time as a key performance indicator. Ensuring products are received…
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