Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Developing a process thinking culture in an organization is never easy, but it can be especially challenging in educational institutions. Schools and universities face…
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Webinars & Videos|
Supporting Institutional Change Through Employee Engagement and Process Improvement
Developing a culture of business process management in an organization practically unchanged for 40 years is no easy task. Organizations may have some processes documented,…
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Too often, counselors, social workers, and other support staff are burdened with excessive paperwork and administrivia that prevents them from focusing on what really matters…
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Webinars & Videos|
Giving Counselors and Support Staff Some Love
In this session, Adeeb Barqawi discussed how a large school district ensured that its support staff spent less time on paperwork and more time on what is most important,…
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Infographics|
Use Communication to Improve Organizational Resilience
Communication is one of the most powerful and underappreciated aspects of organizational resilience. Communication doesn’t always get a lot of airtime in executive meetings,…
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Collections|
2020 Human Capital Management Webinars
This collection includes recordings, presentation slides, and summaries from webinars conducted in 2020. Click here for 2019 HCM webinars.
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Articles|
Promoting Performance without Micromanaging
A number of trends are making it easier—and more tempting—to micromanage. But, there is a better way. Learn about the drivers of micromanagement and find out how to…
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Communication is one of the most powerful and underappreciated aspects of organizational resilience. Communication doesn’t always get a lot of airtime in executive meetings,…
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Articles|
Effective Communications in Times of Change
Thoughtful and focused communications can calm and reassure your employees, while reactive communication causes undue stress on everyone, including your clients. Download…
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Articles|
What is Microlearning?
Microlearning is a learner-centric method of instruction that presents material in short, focused bursts (typically anywhere from 2-13 minutes) to achieve a specific learning…
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Articles|
The New Normal for FinOps Teams
In June of 2020, Rachele Collins, Ph.D. participated in a panel discussion hosted by Procurify titled “The New Normal for Finance and Operations Teams.” Panelists discussed…
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Webinars & Videos|
Effective Communications in Times of Change—Plan Now or Pay Later!
Thoughtful and focused communications can calm and reassure your employees, while reactive communication causes undue stress on everyone, including your clients. Download…
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Reports & White Papers|
Employer Guide to Employee Engagement
Leveraging the findings of APQC’s Engagement and the Employee Experience research, this guide is a resource to support employers in benchmarking and improving their employee…
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In April of 2020, APQC hosted Lisa Ryan (Chief Appreciation Strategist at Grategy) for a conversation about what organizations and their leaders can do to keep employees…
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Collections|
Employer Guide to Engaging Employees
Employers today are increasing spending on employee engagement. Use the resources in this collection to make sure your investments in employee engagement yield the desired…
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