Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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As part of a multifaceted talent acquisition strategy, an organization’s approach to identifying and connecting with people whose skills match both the present and…
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How to Conduct a Stay Interview
Stay interviews are growing in popularity, and with good reason. In a competitive talent market, employers must take a proactive approach to retention. From this article,…
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How to Conduct an Exit Interview
One important, and often underused, tool for understanding the drivers of employee resignation is the exit interview. In this article, you will learn about the what, why, who…
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Automating at least some of your internal controls is quickly becoming the bare minimum for effective corporate governance these days. But automated controls need to send the…
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Business capabilities, often referred to as models or frameworks, are commonly described as a combination of:People Process Information Technology Capability models identify…
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This article helps organizations understand how two of APQC’s process excellence assets – the process lifecycle and the Seven Tenets of Process Management – work together to…
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For process management to be sustainable, each organization must define the lifecycle of its processes. By understanding and controlling a process lifecycle, an organization…
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Leading a Path Through Uncertainty
In the past few years, the disruptions of the global pandemic combined with recent leaps in technology have presented intense challenges but also competitive opportunities…
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Organizations with more mature process management programs are more likely to invest heavily in emerging technologies, APQC research finds. These companies tend to have more…
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Is your organization using internal hiring effectively? Internal hiring helps organizations to fill roles more quickly and often in a more cost-effective way, while providing…
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AI in the Expense Reimbursement Process
Artificial Intelligence (AI) has revolutionized many operational processes by automating complex tasks, enhancing efficiency, and reducing human error. Through our Expense…
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In February of 2024, APQC conducted a survey to understand how digital tools and technologies impact process and performance management (PPM) professionals and the…
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Cost measures are the most traditional measures used in evaluating process performance. Procurement cost plays a significant role when developing sourcing strategies,…
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To learn more about DEI leaders’ motivations, practices, and outcomes related to workforce DEI, APQC launched its Workforce Diversity, Equity, and Inclusion survey in the…
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To learn more about DEI leaders’ motivations, practices, and outcomes related to workforce DEI, APQC launched its Workforce Diversity, Equity, and Inclusion survey in the…
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