Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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All data are not created equal. Certain data types – mainly those that interact with multiple business processes – are prone to potentially devastating inconsistencies. In…
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In 2018 and again in 2024, APQC carried out survey research to better understand the common challenges and priorities associated with operational KPIs for process and…
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The consistent stream of technology developments can be distracting for supply chain professionals as they determine which to implement. Before an organization can reap the…
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Finance Data Opportunities and Challenges
Big data and analytics technology have helped countless organizations improve their performance and arrive at deeper insights about key business drivers. Organizations are…
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What Data Management Means for the Business
Organizations often approach data management as a purely technical problem to be solved by data scientists and through expensive new technologies. For Dan French, data…
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Getting Started with Content Management
Content management is a structured process to store, deliver, and facilitate access to enterprise content. It includes both curation (creating the right content and putting…
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Retail data is a crucial input for supply chain professionals as they work to deal with the challenges of today and plan for the challenges and opportunities of tomorrow…
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In July 2021, APQC’s Holly Lyke-Ho-Gland (principal research lead, process and performance management) and Jonathan Kraft (project manager) facilitated two roundtable…
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In 2021, APQC partnered with Sinequa, a leader in Intelligent Search, to survey high-level knowledge management and IT leaders in large organizations about their strategic…
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Information management is the process of acquiring information from multiple sources to make it available to those who need it across the enterprise to support customers and…
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In this article, you will learn how the COVID-19 pandemic changed knowledge management and information management, and why we expect that most of those changes are here to…
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For financial services and banking organizations, managing data is an immediate necessity and a huge challenge. Data is key in prospecting, assessing creditworthiness, and…
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Faced with vast amounts of data from multiple sources, supply chain leaders should turn to data management to build a solid foundation for analysis, automation, and better…
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Portable metrology provider Advanced Industrial Machine Solutions needed a more robust approach to document management. Thus, the company leveraged APQC’s Process…
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Most organizations report at least some level of integration between process management, knowledge management (KM), and data management. Yet APQC has found that few…