Number of IT FTEs that perform the process group "manage enterprise information" per $1 billion revenue

This measure calculates the number of IT full-time equivalent employees (FTEs) that perform the process group "manage enterprise information," which consists of understanding what information is important to the enterprise; determining how, when and from where that information is collected; defining how that information is structured and organized; and establishing the policies and controls needed for the collection and use of that information. It is part of a set of Process Efficiency measures that help companies optimize their "manage enterprise information" process by minimizing waste and refining resource consumption.

Benchmark Data

Lock

Sorry! Not all users have access to all of our resources. Question mark icon

Want to unlock access to all of our resources?

Learn about Membership icon--arrow--right

Measure Category:
Process Efficiency
Measure Id:
101320
Total Sample Size:
1,545 All Companies
Performers:
25th
Median
75th
Key Performance
Indicator:
Yes

Compute this Measure

Units for this measure are FTEs.

Back to Top

(Number of FTEs who perform the function "manage information technology" * Percentage of IT FTEs performing the process area "Manage enterprise information" *.01) / (Total business entity revenue * 0.0000000010)

Key Terms

Back to Top

Total Annual Revenue/Net Revenue

Total annual revenue is net proceeds generated from the sale of products or services. This should reflect the selling price less any allowances such as quantity, discounts, rebates and returns. If your business entity is a support unit and therefore does not directly generate revenue, then provide the revenue amount for the units you support. For government/non-profit organizations, please use your non-pass-through budget. For insurance companies the total annual revenue is the total amount of direct written premiums, excluding net investment income. Note: Business entity revenue needs to only include inter-company business segment revenue when the transactions between those business segments are intended to reflect an arm's length transfer price and would therefore meet the regulatory requirements for external revenue reporting.

FTE - (full-time equivalent employee)

To calculate the number of full-time equivalents employed during the year for each respective process or activity, you must prorate the number of employees and the hours spent performing each process/activity. Assume that a full-time worker represents 40 hours per week. Provide the average number of full-time equivalents employed during the year for each respective process. Include full-time employees, part-time employees, and temporary workers hired during peak demand periods. Allocate only the portion of the employee's time that relates to or supports the activities identified for an applicable process. Prorate management and secretarial time by estimating the level of effort in support of each activity, by process.

For example, a part-time secretary in the finance department for XYZ, Inc. charges all of his time to finance department activities. He works 20 hours per week. The secretary splits his time evenly supporting employees working in the general accounting process and the financial reporting process. Thus, his time should be allocated by process. So, if he works throughout the year and supports these two processes, his time would be split evenly as:

20hrs/40hrs = .5FTE * 50% for general accounting = .25FTE for general accounting

20hrs/40hrs = .5FTE * 50% for financial reporting = .25FTE for financial reporting

Process efficiency

Process efficiency represents how well a process converts its inputs into outputs. A process that converts 100% of the inputs into outputs without waste is more efficient than one that converts a similar amount of inputs into fewer outputs.

Median

The metric value which represents the 50th percentile of a peer group. This could also be communicated as the metric value where half of the peer group sample shows lower performance than the expressed metric value or half of the peer group sample shows higher performance than the expressed metric value.

Measure Scope

Back to Top

Cross Industry (7.1.0)

  • 8.4.1 - Develop information and content management strategies (10583) - Creating strategies to administer information and content. Understand the needs of the organization for information and content management. Realize the role of IT services for implementing the overall business strategy. Assess the implications of new technologies for managing information and content. Identify and prioritize the most effective and efficient actions for managing information and content.
    • 8.4.1.1 - Understand information and content management needs and the role of IT services for executing the business strategy (10654) - Assessing and understanding the requirements, as well as the utility, of the IT function in implementing the knowledge management process. Acquire, distribute, and archive/delete information. Executing IT solutions for the overall business strategy of the organization. Correlate the IT strategy with the overall business strategy.
    • 8.4.1.2 - Assess the information and content management implications of new technologies (10655) - Evaluating the impact of new technologies in administering information and content. Evaluate and analyze the use of the new technologies in managing the information and content systems. Leverage a management information systems for efficient and strategic decision making. Leverage a transaction processing system, decision support systems, expert system, executive information system, etc.
    • 8.4.1.3 - Identify and prioritize information and content management actions (10656) - Determining the appropriate and effective actions for managing information and content in order to prioritize them. Recognize which information management and content management actions hold more importance by assessing their effectiveness and efficiency. Prioritize actions in context with the information and content management strategies.
  • 8.4.2 - Define the enterprise information architecture (10584) - Establishing the architecture of the organizations' information. Establish data custodianship by selecting data custodians. Make the necessary changes to the content data architecture.
    • 8.4.2.1 - Define information elements, composite structure, logical relationships and constraints, taxonomy, and derivation rules (10657) - Defining the bounds, rules, diction, and the logic that make up the skeletal framework of the organization's information architecture. Clearly delineate information attributes that flow through the IT framework, along with the overarching structure, the circumference of operations, the logic and syntax of the languages used, and the rules of derivation employed. Delineation is for reworking and remodeling the enterprise information architecture from industry best practices and legacy blueprints.
    • 8.4.2.2 - Define information access requirements (10658) - Establishing needs for accessing information. Address issues related to information including copyright, open source, privacy, security, etc.
    • 8.4.2.3 - Establish data custodianship (10659) - Determining who will be responsible for the safe custody, transport, and storage of the data and implementation of business rules. Determine who will be responsible for the technical environment and database structure.
    • 8.4.2.4 - Manage changes to content data architecture requirements (10660) - Implementing changes to meet content data requirements. Make necessary changes to the process of designing, creating, deploying, and managing an organization's data architecture.
  • 8.4.3 - Manage information resources (10585) - Administering information changes. Define information/data rules, regulations, and standards. Develop and manage the administration of the data/information and content of the enterprise.
    • 8.4.3.1 - Define the enterprise information/data policies and standards (10661) - Outlining and establishing policies for information/data, and setting information standards. Establish laws, regulations, and policies to regulate the creation, use, storage, access, communication, and dissemination of information. Define information standards to maintain.
    • 8.4.3.2 - Develop and implement data and content administration (10662) - Developing and executing administration policies for data and content. Create strategies for processes and technologies that support the collection, managing, and storing of information in any form or medium.
  • 8.4.4 - Perform enterprise data and content management (10586) - Executing data and content management. Define the sources and destination of content data. Manage the technical interfaces for the users of the content. Revise, retain, and retire information.
    • 8.4.4.1 - Define sources and destinations of content data (10663) - Establishing the sources for obtaining content data and the destinations for delivering content data. Evaluate the various sources and destinations for content data. Strategically select the sources and destinations that maximize the efficiency of data and content management.
    • 8.4.4.2 - Manage technical interfaces to users of content (10664) - Managing and improvising the interface for the users of content data. Manage the user interface, software interface, and hardware interface.
    • 8.4.4.3 - Manage retention, revision, and retirement of enterprise information (10665) - Administering the information to be retained, refurbished, and disposed. Examine and judge the efficiency of the present information using various techniques to decide which information is to be retained, revised, and retired.