Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Process management activities like documentation, standardization, and digitization all help organizations to optimize their processes and enable continuous improvement. But…
-
Amid the hype of technologies like AI and a constantly changing business landscape, it’s easy for organizations to forget the importance of key skills like collaboration and…
-
In our annual Process and Performance Management Priorities research, APQC surveyed 162 process and performance management professionals to identify common challenges and…
-
Turning skeptics into believers—or better yet, champions—requires strategically reframing process improvement initiatives to highlight the specific value they provide for…
-
When the people involved in business activities that need to be streamlined or reimagined withdraw from the process, managing change becomes even harder than usual. These…
-
Process management is a management practice or approach that defines the governance of specific business processes, enabling improved business agility and operational…
-
There is no one-size-fits-all approach to managing process work—The structure of business process management (BPM) programs will vary based on factors like an organization’s…
-
One-fourth of organizations are focused on linking their process management efforts to organizational strategy. Without a clear focus for process work, process teams will…
-
Leveraging a process framework as a foundational pillar for business process management (BPM) is a best practice. Many organizations have adopted and adapted APQC’s Process…
-
Electric utilities have industry-wide reliability standards to measure the duration and frequency of power outages. But how were these standards established? It wasn’t a…
-
In December 2023, APQC’s Madison Lundquist (Principal Research Lead, Process and Performance Management) and Kelli South (Research Manager) conducted a webinar to discuss the…
-
APQC’s Process Classification Framework (PCF)® creates a common language to discuss, benchmark, and organize the work that businesses perform. In this article, you will learn…
-
APQC’s Process Classification Framework (PCF)® helps organizations benchmark, manage content, and perform process management activities. In this article, you will learn about…
-
APQC’s Process Classification Framework (PCF)® creates a common language to define and communicate work processes. In this article, you will learn about three ways…
-
Articles|
How to Keep Leaders Focused on Process Work
Each year, APQC surveys process and performance management (PPM) professionals to understand their common challenges and priorities for the year. In advance of the 2024…