Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Tools & Templates|
KM Engagement and Culture FAQ
This guide answers the questions APQC hears most related to engaging employees in knowledge management (KM) and building a knowledge sharing culture across the organization.
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Articles|
Getting Started with KM Change Management
Change management is a key ingredient in every successful knowledge management (KM) program. In this article, you will learn what KM change management entails and tips to get…
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Articles|
Understanding KM Change Management
Effective change management is key to implementing and sustaining a knowledge management (KM) program. This article condenses the most important and enduring best practices…
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Many organizations see their internal cultures as impediments to effective knowledge management (KM), but culture is notoriously difficult to pin down. It’s hard to know what…
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Presentation Slides|
A Conversation About Knowledge Management and Organizational Culture
Organizational culture is a determining factor of KM success. Some cultures block the flow of knowledge by encouraging secrecy, stoking internal rivalries, emphasizing…
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Webinars & Videos|
A Conversation About Knowledge Management and Organizational Culture
Organizational culture is a determining factor of KM success. Some cultures block the flow of knowledge by encouraging secrecy, stoking internal rivalries, emphasizing…
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Articles|
Eight Steps KM Forgets When Managing Change
Getting change management right requires a delicate balance of skillful listening, empathizing, analyzing, communicating, and making adjustments on the fly. But using those…
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Reports & White Papers|
Managing Knowledge in and Above the Flow of Business
For more than a decade, APQC has divided knowledge management (KM) activities into two categories: above the flow, and in the flow.KM activities that happen above the flow of…
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Webinars & Videos|
The Steps KM Forgets When Managing Change
In this webinar, APQC’s Cindy Hubert and Lauren Trees outline key aspects of KM change management, focusing on steps that often get overlooked: Empathizing with end…
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Presentation Slides|
The Steps KM Forgets When Managing Change
In this webinar, APQC’s Cindy Hubert and Lauren Trees outline key aspects of KM change management, focusing on steps that often get overlooked: Empathizing with end…
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People and culture factors can make or break a knowledge management (KM) program. With engaged employees and a supportive culture, KM thrives. Without these factors, KM…
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Internal best practice transfer is a knowledge management (KM) approach that disseminates practices linked to measurably better outcomes. In this article, you will learn…
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On this podcast, APQC’s Lauren Trees talks with Leland Holmquest, communications and change management lead at Microsoft, about how concepts like positive psychology and…
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Tools & Templates|
Understanding KM Maturity Capabilities: Change Management
This tool outlines how change management evolves as a KM program progresses along APQC’s Levels of KM Maturity. For each question in the change management section of APQC’s…
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Articles|
KM Champions at Mercer
Stakeholder engagement is an essential component of any healthy knowledge management (KM) program. Although there are many ways to boost support for KM among colleagues, one…