The Steps KM Forgets When Managing Change

In this webinar, APQC’s Cindy Hubert and Lauren Trees outline key aspects of KM change management, focusing on steps that often get overlooked:

• Empathizing with end users and understanding their context
• Customizing the “what,” “how,” and “why” for each audience segment
• Monitoring progress and outcomes to understand what is—and is not—working
• Iterating both KM solutions and the change approach based on feedback and evolving needs.

This webinar will help you identify gaps in your KM change approach and start brainstorming ways to fill them.

This is the webinar recording. Click here to view a copy of the presentation slides.