Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Webinars & Videos|
Embedding ESG Principles into Your Process Architecture
With all the buzz in the corporate boardrooms around sustainability, SDGs (sustainable development goals), and ESG (environment, social, and governance), organizations…
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Webinars & Videos|
Human Capital Management: What We've Learned and Where We're Going
In this webinar, APQC's Principal Research Lead Elissa Tucker recaps APQC's 2021 human capital management research findings and provides a preview of the 2022 research agenda…
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Webinars & Videos|
Knowledge Hubs: Key to a Successful Digital Customer and Employee Experience
As organizations worldwide are taking on digital transformation initiatives, the modernization of knowledge management (KM) technology has become crucial. KM software plays…
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Webinars & Videos|
2022 Supply Chain Priorities and Challenges
In this webinar, Marisa Brown, senior principal research lead for Supply Chain Management, presents insights and results from APQC’s eighth annual supply chain priorities…
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Prioritize Improvement with the BEST Quick Scan Tool
In process and performance management, the top three priorities are process (including BPM and continuous improvement), performance (including data and analytics, measurement…
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The Steps KM Forgets When Managing Change
In this webinar, APQC’s Cindy Hubert and Lauren Trees outline key aspects of KM change management, focusing on steps that often get overlooked: Empathizing with end…
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Improving Demand and Supply Through Integrated Business Planning
Many organizations faced similar supply chain issues over the past year such as global suppliers facing COVID lockdowns, worldwide chip shortages, higher shipping costs, and…
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Webinars & Videos|
Process and Performance Management for Diversity and Equity
Process tools are typically used for service improvement and cost saving, but they are also ideal for evaluating an organization's ability to deliver on diversity and equity…
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Webinars & Videos|
Trends and Best Practices in Knowledge Transfer
In this on-demand webinar, APQC’s Lauren Trees explains why hybrid work, rapid change, and new technology are driving so many knowledge management programs to prioritize…
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How Process and Knowledge Boost Personal Productivity
In this webinar, APQC Principal Research Leads Holly Lyke-Ho-Gland and Lauren Trees will share their latest research on productivity, including how bad process and knowledge…
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Webinars & Videos|
AI is Driving New Skills in Supply Chain
New and emerging technologies are changing the way supply chains operate. The importance of technology on supply chains continues to increase with the many recent external…
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Webinars & Videos|
What Workers Want from HR
In this on-demand webinar, APQC's Human Capital Management Principal Research Lead, Elissa Tucker, discusses the results of APQC's HR Customer Satisfaction Survey. The survey…
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Webinars & Videos|
Why Bother Assessing Process Maturity
Why bother assessing process maturity? Why bother embedding Business Process Excellence in business teams across an enterprise? How could building effective and efficient…
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Webinars & Videos|
How Innovative Is Your KM Approach?
How do you imagine your approach to knowledge management will look one, two, or five years from now? Will you be considered indispensable, or will your KM approach fail to…
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Webinars & Videos|
The Coca-Cola Company’s Journey to Becoming a Learning Organization
When The Coca-Cola Company reset its strategy to become a consumer-centric, total beverage company, it had to rethink all of its talent practices and redefine what it means…
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