Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
Upskilling the KM Team at Mercer
In knowledge management (KM), there is always something new to learn. A good KM team must continually refine its skillsets to accommodate emerging goals, techniques,…
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The path to a career in knowledge management isn’t always clear-cut. In this podcast, APQC’s Mercy Harper talks with Dr. Kendra Albright, Goodyear Endowed Professor in…
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With so many recent developments in technology and business circumstances, it’s a great time to consider what skills, knowledge, and experiences tomorrow’s KM professionals…
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Collections|
Accelerate Your KM Journey
Some KM programs move efficiently from concept to reality, whereas others spend years sputtering and never get off the ground. This research looks at organizations that…
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Infographics|
KM Steering Committees: What They Are and What They Do
Knowledge management programs need to align—and stay aligned—with business needs to deliver value. That’s why organizations establish steering committees to provide strategic…
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There are many reasons why KM might be fighting an uphill battle when new leadership comes into the organization. The good news is that there are actions the KM team can take…
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Articles|
Secure People and Partners for KM
Many organizations approve the development of a knowledge management (KM) strategy and program without allocating personnel to make KM happen. Often, these organizations…
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To successfully deliver value, knowledge management (KM) programs must align with business needs. The tricky thing is that different business and user groups have different…
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Speed to results is critical for any fledgling knowledge management program. The faster KM can switch from planning to execution and start delivering value to the business,…
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Reports & White Papers|
10 Steps to Get a KM Program Off the Ground
Speed to results is critical for any fledgling knowledge management program. The faster KM can switch from planning to execution and start delivering value to the business,…
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Infographics|
10 Steps to Launch a New KM Program
This infographic outlines 10 steps to efficiently and effectively launch a new KM program or initiative.
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Infographics|
Securing Resources on the Road to KM Maturity
Every knowledge management (KM) program needs people with the time, skills, enthusiasm, and permission to support the effort. This infographic presents resourcing strategies…
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Infographics|
Establishing Governance on the Road to KM Maturity
Governance outlines the roles and structures needed to ensure knowledge flow processes and activities take place. In many ways, governance is the “glue” that holds a KM…
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Governance is essential for establishing and sustaining a knowledge management (KM) program. It outlines the roles and structures needed to ensure knowledge flow processes…
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Governance and ownership pose plenty of challenges for process management, knowledge management (KM), and data management teams individually. When an organization wants to…