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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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General Accounting and Reporting Key Benchmarks
Prepared using data from APQC’s Open Standards Benchmarking® in general accounting and reporting, this collection features key performance indicators (KPIs) for general…
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APQC conducts ongoing research in the logistics area to help organizations assess and compare their logistics performance. This collection of research details the current…
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APQC conducts ongoing research in the logistics area to help organizations assess and compare their logistics performance. This collection of research details the current…
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APQC conducts ongoing research in the logistics area to help organizations assess and compare their logistics performance. This collection of research details the current…
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APQC conducts ongoing research in the logistics area to help organizations assess and compare their logistics performance. This collection of research details the current…
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APQC conducts ongoing research in the logistics area to help organizations assess and compare their logistics performance. This collection of research details the current…
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2022 KM Program Benchmarks and Metrics
In 2022, APQC expanded and enhanced its flagship knowledge management program benchmarking survey in response to shifts in enterprise knowledge needs, workforce structure,…
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APQC conducts ongoing research in the logistics area to help organizations assess and compare their logistics performance. This collection of research details the current…
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Business Process Management Maturity Benchmarks
Prepared with data from APQC's Business Process Management Maturity Assessment Tool (BPM MAT), this collection highlights benchmarks for organizations from multiple…
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Key Measures for Knowledge Management
Almost every organization with a knowledge management (KM) program monitors its KM strategy, processes, tools, and approaches to determine how well KM aligns with business…
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Finance Shared Services Key Benchmarks
Prepared using data from the APQC/ScottMadden Finance Shared Services Benchmarking Assessments, these industry benchmarks highlight key performance indicators (KPI) for…
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This collection curates the latest finance shared services centers benchmarking research from APQC and sponsored by ScottMadden, including key benchmarks, top-performer…
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Key Benchmarks for Common Measures of Quality
Although an undeniably useful measure, the total cost of quality only focuses on one aspect of quality, costs: preventive, appraisal, internal failure, and external failures…
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Artificial Intelligence in Customer Service
This content outlines trends and metrics related to the use of artificial intelligence (AI) for customer service, including: organizations' goals for applying AI in…
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Accounts Payable Practices Reports
This collection, developed from APQC's Open Standards Benchmarking® accounts payable and expense reimbursement survey, provides cross-industry and industry-specific content…
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