Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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It’s time for organizations to build a more sustainable virtual communication strategy that truly works for everyone—including those who can’t work remotely. On this podcast,…
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Virtual Collaboration: Rules of the Road
Digital transformation, social distancing, and “work from anywhere” are expanding the prevalence and scope of virtual collaboration. In fall 2020, APQC surveyed more than 800…
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Infographics|
Lay the Groundwork for Effective Virtual Teambuilding
Relationship-heavy work like teambuilding is hard to do in a virtual setting. This infographic details what successful workplaces do differently to achieve effective virtual…
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"Watercooler conversations" are one of the things employees miss most about the in-office environment. APQC examined those who said they have effectively moved spontaneous,…
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Infographics|
Managing Change in the Virtual Workplace
Change is never easy, but when work moves online, it's even harder. This infographic looks at the strategies and approaches of organizations that are effective at virtual…
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Infographics|
4 Ways to Jumpstart Virtual Brainstorming and Innovation
While people are satisfied with virtual collaboration overall, the deep interactions required for brainstorming and innovation have proven more challenging. This infographic…
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While most people are satisfied with the current state of virtual collaboration, many struggle to use virtual tools for complex tasks like innovation, problem solving,…
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One of the biggest challenges in knowledge management (KM) is to break people out of habits that inhibit the flow of knowledge, such as stowing information away in accessible…
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Articles|
How to Make People Happier with Virtual Work
Vendors promote virtual collaboration tools as a way to make everyone’s work easier, faster, and more engaging. As widespread reports of work-from-home burnout and Zoom…
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Across the enterprise, those in charge of various toolkits tend to think those toolkits are great. The finance team thinks the payroll system is fast and easy, the digital…
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Many organizations are moving to hybrid office environments where some people work remotely, and others work from home. In this podcast, APQC’s Mercy Harper talks to Lauren…
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The hybrid office offers a lot of benefits, but it also has unique challenges, especially when it comes to communication. In this quick chat, APQC’s Mercy Harper talks to…
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Workplace communication and collaboration have always been shaped by where people sit in the organizational hierarchy. The further up you are on the org chart, the greater…
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Seniority has a big impact on how rules are set, perceived, and followed. The higher up you sit on the org chart, the greater authority you’ll have to make the rules (and…
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Infographics|
Create Community to Address Remote Work Challenges
The necessary shift to remote work during the COVID-19 pandemic has shown that many supply chain employees do not need to be in the office full-time.