Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Five Workforce DEI Measures to Track
Measurement is critical for making progress toward an organization’s DEI goals, but many organizations struggle when it comes to selecting the right measures for DEI. In this…
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Neurodiversity Means Difference-Not Deficit
Neurodiversity refers to the idea that there are diverse ways in which people think, learn, and behave. For LaTrina Collins-Craig, these differences are not deficits—they…
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Common Missteps That Impede DEI Progress
More and more organizations are making public commitments to move the needle on workforce diversity, equity, and inclusion. Help ensure that your organization can deliver on…
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Crafting an Effective Diversity Plan
Without a formal DEI plan, organizations can easily miss critical elements that help to sustain change. This article lays out five steps that every organization should take…
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Harnessing the Full Power of Diversity
Organizations that are truly leading the way when it comes to DEI have a wide conception of diversity that goes beyond common demographic categories. This article describes…
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Three Reasons Why DEI Is Good for Business
The business case for DEI is compelling and has never been stronger. This article reviews findings from a wide range of researchers and organizations to describe how DEI: …
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In March 2022, APQC hosted a roundtable discussion facilitated by Lauren Trees (Principal Research Lead, Knowledge Management at APQC) on the intersections between KM and DEI…
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Knowledge management (KM) programs are well-positioned to contribute to organizational goals around diversity, equity, and inclusion (DEI). After all, good KM relies on…
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In response to social movements spurred by the murder of George Floyd in 2020 and trends like the Great Resignation, employees, prospective employees, and customers are all…
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In January 2022, APQC hosted Sarah Mushtaq (Consultant, KJI Consulting Collective) and Melinda Munro (Consultant, Munro Strategic Perspective) for a webinar about how…
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In July 2021, APQC hosted Tim Peffers (Organization and Talent Analytics Lead, Philip Morris International) for a webinar about how organizations can use people analytics to…
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How does an employer provide career development to hourly employees who must learn on their own time and are dispersed across many locations? This is a common challenge…