Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Ubisoft Entertainment scaled up rapidly and had a complex, messy content management environment and a competitive organizational culture that was not conducive to knowledge…
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Presentation Slides|
Building a Successful KM Program to Work Smarter, Not Harder
The U.S. Navy’s knowledge management system, called Carrier Team One (CT1), came out of a meeting of senior leaders in carrier maintenance who all shared the same goal: to…
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Presentation Slides|
Setting the Stage for Success: A KM Implementation Journey
Prudential used APQC's Knowledge Management Program Framework, case studies, assessments, and best practices to implement a KM program throughout its U.S. businesses. As a…
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APQC hosted its Process and Knowledge Management Conference from May 9th-12th, 2022, in Houston. The conference theme was “Building the Roadmap Together,” which focused on…
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Presentation Slides|
Mobilizing Knowledge Across the Army
At the U.S. Army Training and Doctrine Command (TRADOC), the journey to achieve "knowledge mobilization" began with an order by General Funk to "fix" knowledge management…
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Presentation Slides|
How Innovative is Your Approach to KM?
How do you imagine your approach to knowledge management will look one, two, or five years from now? Will you be considered indispensable, or will your KM approach fail to…
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Jones Lange LaSalle’s product management group struggled to engage employees in knowledge management. To combat this problem, the team used design thinking and service design…
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On this podcast, APQC’s Lauren Trees talks with Jessica Malloy, Senior Knowledge Manager with Harvard Business Publishing Corporate Learning, about the insights she gained by…
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Tools & Templates|
KM Strategy and Program Development FAQ
This guide answers the questions APQC hears most related to knowledge management (KM) strategy and program development.
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Collections|
APQC's Knowledge Management Portfolio Assessment Process
Over time, knowledge management programs mature, business priorities shift, and new technologies emerge. Due to these changes, KM teams need to periodically revisit their…
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Tools & Templates|
Business Criteria to Filter Prospective KM Approaches: Description and Instructions
When comparing prospective KM approaches, APQC recommends evaluating each against strategic and business criteria in order to weed out ones that will not sufficiently meet…
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Tools & Templates|
Business Criteria to Filter Prospective KM Approaches: Editable Tool
When comparing prospective KM approaches, APQC recommends evaluating each against strategic and business criteria in order to weed out ones that will not sufficiently meet…
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Tools & Templates|
Implementation Issues to Consider When Selecting KM Approaches: Description and Instructions
When comparing prospective KM approaches, APQC recommends evaluating each against strategic and business criteria in order to weed out ones that will not sufficiently meet…
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Tools & Templates|
Implementation Issues to Consider When Selecting KM Approaches: Editable Template
When comparing prospective KM approaches, APQC recommends evaluating each against strategic and business criteria in order to weed out ones that will not sufficiently meet…
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Tools & Templates|
Matrix to Compare Prospective KM Approaches: Description and Instructions
When developing an organization’s knowledge management portfolio, a KM team must uncover the knowledge needs of various business groups and then compare prospective KM…