Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
2021 Supply Chain Challenges and Priorities: Financial Services/Banking Industry
This industry specific report shares results from APQC's seventh annual supply chain priorities and challenges research. Gain insights from 455 organizations into top areas…
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Reports & White Papers|
2021 Supply Chain Challenges and Priorities: Survey Report
In this survey report, learn the results from APQC's seventh annual supply chain priorities and challenges research. Gain insights from 455 organizations into top areas of…
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In December, with people increasingly shopping online, it is critical that customer orders arrive the way that they should. Speed is obviously important, but so is quality—As…
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Articles|
Automating Order-to-Cash
Order-to-cash is a critical end-to-end process for every organization. It’s an integral part of the customer experience and essential to the ability to earn revenue for…
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Infographics|
Optimizing Order-to-Cash
Because it directly links the customer to the bottom line, an efficient order-to-cash process can make a significant contribution to an organization’s revenue stream. APQC…
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Because it directly links the customer to the bottom line, an efficient order-to-cash process can make a significant contribution to an organization’s revenue stream. APQC…
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Presentation Slides|
Order-to-Cash: Driving an Optimized End-to-End Process
Order-to Cash (O2C) is a critical end-to-end process that, when optimized, creates a seamless value chain from customers to the business. But for many organizations, O2C has…
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Webinars & Videos|
Order-to-Cash: Driving an Optimized End-to-End Process
Order-to Cash (O2C) is a critical end-to-end process that, when optimized, creates a seamless value chain from customers to the business. But for many organizations, O2C has…
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APQC’s white paper Optimizing the End-to-End Order-To-Cash Process details the activities encompassing the end-to-end O2C process, highlighting the special concerns…
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Reports & White Papers|
Optimizing the End-to-End Order-to-Cash Process
This APQC white paper sponsored by Esker Inc. paper focuses on key drivers for an effective end-to-end Order-to-Cash (O2C) process. It includes the activities encompassing…
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Digital transformation is no longer a competitive edge. Now, all organizations must go digital if they want to survive in the current business environment. Because supply…
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Presentation Slides|
Going (and Staying) Digital: Making Digital Transformation a Reality
In this Esker Inc. sponsored webinar, Marisa Brown, APQC senior principal research lead for supply chain management, and Holly Lyke-Ho-Gland, APQC principal research lead for…
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Webinars & Videos|
Going (and Staying) Digital: Making Digital Transformation a Reality
In this Esker Inc. sponsored webinar, Marisa Brown, APQC senior principal research lead for supply chain management, and Holly Lyke-Ho-Gland, APQC principal research lead for…
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APQC’s research in supply chain planning has found that mature supply chains that support omnichannel commerce strategies enable greater flexibility and faster customer order…
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Are you able to fulfill your customers’ orders with what they want when they want it? What will the impact to your company be if you cannot? Unfulfilled sales order line…
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