Because it directly links the customer to the bottom line, an efficient order-to-cash process can make a significant contribution to an organization’s revenue stream. APQC has identified the top drivers behind organizations’ optimization of the order-to-cash process and the key indicators they use to measure process performance.
APQC recently conducted research on how organizations optimize their end-to-end order-to-cash processes. The research looked at how organizations are increasing collaboration among supply chain and other relevant departments to standardize processes. It also examined how leading organizations are transforming their order-to-cash processes to be more efficient and high performing.