The essential nature of O2C demands attention. O2C focuses on fundamental issues of whether the company is adequately serving the customer and securing the working capital necessary to operate. The process itself contains a combination of transactional and higher-value activities, customer-facing opportunities, and critical organizational handoffs.
This collection contains content that looks at the activities encompassing the end-to-end O2C process, highlighting the special concerns surrounding order management and the need to coordinate it with accounts receivable activities and cash management. This content also includes key drivers for an effective O2C process and the benefits of automating specific O2C activities.