Eight Measures That Reveal Order Management Performance

Struggling with fulfillment delays, rising service costs, or inconsistent customer experiences? High-performing organizations use a balanced set of order management KPIs to uncover bottlenecks, improve coordination, and strengthen delivery performance across the entire order lifecycle. 

Organizations that measure reliability, speed, cost, and customer satisfaction together can reduce rework, improve responsiveness, and make smarter operational decisions. APQC’s research highlights the metrics that matter most for evaluating order management performance and driving continuous improvement.

This article is a summary of the in-depth paper. See our full white paper, “Measuring Order Management Performance,” to learn about these metrics in more detail.