Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Webinars & Videos|
A Community of Practice to Support Project KM at Saudi Aramco
This short video features Ammar Alomair, Project Management Office (PMO) knowledge officer at Saudi Aramco, describing how the PMO uses a community of practice to support…
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Webinars & Videos|
How PTTEP Cultivates Communities of Practice
This short video features Benjamaporn Boonsiriya, senior officer of technology and knowledge management at PTT Exploration and Production Company Limited (PTTEP), describing…
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Webinars & Videos|
Automated Content Workflows at Prudential Financial
This short video features Allison Wilkins, director of knowledge management at Prudential Financial, describing how her team created automated workflows to guide the approval…
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Webinars & Videos|
Teach for America’s Local KM Diagnostic
This short video features Shannon Steffes, senior managing director of org- wide knowledge management at Teach for America, describing the tool her team developed for local…
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Webinars & Videos|
Practical Solutions to Real HR Shared Services Dilemmas: Getting from Good to Great
ScottMadden’s research shows that top-performing HR shared services organizations’ staffing levels are approximately 2-5 times more efficient while operating costs are 20%-40…
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Webinars & Videos|
Transforming a Global HR Function
You can do a large-scale HR transformation on time and on budget, but you need to ruthlessly prioritize. In this webinar, Chief Human Resources Officer, Maryjo Charbonnier,…
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Webinars & Videos|
A Closer Look The IRS Enterprise Risk Assessment Process
You often hear the what and why of enterprise risk management (ERM), but it can be a bit more elusive to hear the how. APQC is excited to have IRS Chief Risk Officer Tom…
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Webinars & Videos|
APQC Talks Sustainability
APQC is seeing and hearing that sustainability is one of the top trends expected to impact organizations. But what does that mean? If you search the Internet for …
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Webinars & Videos|
Tools and Techniques for 2021 KM Success
In our first-ever KM “show and tell” webinar, APQC invited our six 2021 Excellence in KM recipients to each showcase a specific tool, technique, or methodology that has…
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Webinars & Videos|
Don’t Throw Out Your Culture with the Process
Transformational change is hard. In the current state, there always seems to be processes that “have” to be done a certain way, technology that “has” to be used a certain…
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Webinars & Videos|
Assessment: A Tool for KM Survival
APQC has witnessed more than one thriving knowledge management (KM) program crash and burn after taking its eye off foundational capabilities. That’s why we repeatedly harp…
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Webinars & Videos|
Lessons Learned in Business Continuity and Resilience
It’s never too late to learn something new about business continuity and resilience. While many organizations have been in crisis mode moving toward recovery mode this past…
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Webinars & Videos|
Optimizing the Recruiting Process and Candidate Experience at Mercy Hospital Systems
Download this APQC webinar to get an inside look at how Mercy Hospital Systems used Lean Six Sigma principles to drive recruiting process efficiency and transform the…
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Webinars & Videos|
After Disruption, How Does Innovation Change?
For many organizations, the challenges faced in 2020 were unprecedented. To survive the disruption and prepare for an uncertain future, businesses had to innovate in ways…
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Webinars & Videos|
Are There Counterfeits In Your Supply Chain?
In 2020, counterfeits were estimated at $1.8 trillion or 6.8 percent of global trade. Did you know that one out of 20 parts imported into the U.S. is counterfeit? In this…
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