Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
Dedicating Resources for DEI
In this article, APQC reviews dedicating resources as one building block of an effective diversity, equity, and inclusion (DEI) program. The pursuit of workforce DEI is a…
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Articles|
Sharing Responsibility for DEI
In this article, APQC reviews sharing responsibility as one building block of an effective diversity, equity, and inclusion (DEI) program. Sharing responsibility means making…
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Articles|
Developing Capabilities for DEI
In this article, APQC reviews developing capabilities as one building block of an effective diversity, equity, and inclusion (DEI) program. Developing capabilities for DEI…
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Articles|
Changing Behavior for DEI
In this article, APQC reviews changing behavior as one building block of an effective diversity, equity, and inclusion (DEI) program. Effective and sustainable DEI programs…
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Reports & White Papers|
Taking Diversity, Equity, and Inclusion From Empty Slogans to Lasting Change
The emergence and practice of DEI—especially as it pertains to the issue of workplace diversity training—has been met with skepticism in business media and popular culture…
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Articles|
Taking Diversity, Equity, and Inclusion From Empty Slogans to Lasting Change: Executive Summary
In Taking Diversity, Equity, and Inclusion from Empty Slogans to Lasting Change, APQC aims to provide insights and actionable guidance for anyone working toward greater…
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Articles|
Reporting Performance for DEI
In this article, APQC reviews reporting performance as one building block of an effective diversity, equity, and inclusion (DEI) program. Reporting performance means using…
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Infographics|
DEI and Talent Development: Top 3 Actions of Best-in-Class
APQC’s research on diversity, equity, and inclusion (DEI) identified a best-in-class group that had significantly better outcomes than the rest of those surveyed. This…
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Infographics|
DEI and Talent Retention: Top 3 Actions of Best-in-Class
APQC’s research on diversity, equity, and inclusion (DEI) identified a best-in-class group that had significantly better outcomes than the rest of those surveyed. This…
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Infographics|
DEI and Talent Acquisition: Top 3 Actions of Best-in-Class
APQC’s research on diversity, equity, and inclusion (DEI) identified a best-in-class group that had significantly better outcomes than the rest of those surveyed. This…
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Collections|
HR Shared Services
When managed well, HR shared services organizations can be an effective way to reduce HR costs, while maintaining or increasing the quality of HR services delivered. This…
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In this article, APQC draws from the findings of its Future of Finance Talent study to highlight the importance of collaboration between HR and the Finance function for…
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In this article, APQC draws from the findings of its Future of Finance Talent study to discuss the skills that organizations find most valuable in finance talent. In a…
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Infographics|
Turbocharge Your DEI Journey with Measurement
APQC’s research on diversity, equity, and inclusion (DEI) surfaced just how important it is to not just implement a DEI strategy, but also to measure DEI. This infographic…
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Presentation Slides|
The Latest Trends and Performance Levers for HR Shared Services Organizations
For more than 10 years, ScottMadden and APQC have gathered benchmarks and trends specific to HR Shared Services through a custom benchmarking study focused exclusively on the…
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