Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Reports & White Papers|
Reasons To Invest In Content Management
The importance of investing in enterprise content management processes and structures is becoming more apparent among organizations. Over time, the lack of effective…
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Reports & White Papers|
Eleven Practices of Highly Effective KM Programs
To address knowledge-related issues, many KM programs have been asked to rethink their strategies, adopt new technologies, and provide more precise strategic direction to…
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Speed to results is critical for any fledgling knowledge management program. The faster KM can switch from planning to execution and start delivering value to the business,…
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Reports & White Papers|
10 Steps to Get a KM Program Off the Ground
Speed to results is critical for any fledgling knowledge management program. The faster KM can switch from planning to execution and start delivering value to the business,…
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APQC’s research cites sponsorship as one of the top barriers to knowledge sharing inside organizations. Sponsorship can become a problem when KM lacks support from leaders or…
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APQC’s research cites experience as one of the top barriers to knowledge sharing inside organizations. Experience can inhibit knowledge sharing when employees don’t think…
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Collections|
Knowledge Management Training for Every Career Stage
This collection offers guidance on training employees to participate in, leverage, and promote knowledge management. The best practices focus on four segments of the…
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Reports & White Papers|
Knowledge Management Training for Every Career Stage
Employees need training to understand what knowledge management is, how they can get involved, and why they should care. But the skills and behaviors needed for KM…
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Presentation Slides|
The Power of Partnership: How KM and Process Can Work With—Not Against—Related Functions
As the fields of process and knowledge management evolve, these teams may find their missions overlapping with other support functions. For example, efforts to transfer…
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Webinars & Videos|
The Power of Partnership: How KM and Process Can Work With—Not Against—Related Functions
As the fields of process and knowledge management evolve, these teams may find their missions overlapping with other support functions. For example, efforts to transfer…
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Collections|
Forging Knowledge Management Partnerships and Alliances
To meet the knowledge needs of the organization, KM teams often must partner with other functions such as IT and organizational learning. This collections offers guidance on…
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Collections|
2019 Knowledge Management Webinars
APQC hosts monthly knowledge management (KM) webinars to connect with our KM members. Some calls feature internal APQC KM experts, whereas others feature external thought…
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Infographics|
3 Steps to Prepare for a KM Partnership
KM often teams up with other support functions to pursue shared goals, but these partnerships can run aground if objectives and ground rules aren't clarified up front. This…
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This infographic outlines key aspects of a functional partnership between knowledge management and learning & development, including reasons to partner, synergies and…
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Infographics|
KM Partnerships: How and Why to Work with HR
This infographic outlines key aspects of a functional partnership between knowledge management and HR, including: reasons to partner, synergies and opportunities, …