Employees need training to understand what knowledge management is, how they can get involved, and why they should care. But the skills and behaviors needed for KM participation change over the course of employees’ careers, as they evolve from learners to contributors and then ultimately move into expert-level or managerial roles.
In this whitepaper, you will learn how best to educate employees to share and use knowledge, as well as to advocate for KM and encourage others to participate. The best practices focus on four segments of the workforce: learners, contributors, knowledge leaders (e.g., community leads, subject matter experts), and organizational leaders. There is significant overlap among these segments, but each plays a slightly different role in KM that requires distinctive training.