Knowledge Management Training
This collection offers guidance on training employees to participate in, leverage, and promote knowledge management. The best practices focus on four segments of the workforce:
- Learners who access, absorb, and use organizational knowledge
- Contributors who submit tips and lessons, answer questions, and otherwise share know-how
- Knowledge leaders such as community leads, subject matter experts, and mentors who play specific roles in KM
- Organizational leaders who sponsor and encourage KM activities