Knowledge Management Training for Every Career Stage

Published On:
March 3, 2020
Authored By:
APQC

This collection offers guidance on training employees to participate in, leverage, and promote knowledge management. The best practices focus on four segments of the workforce:

  • Learners who access, absorb, and use organizational knowledge
  • Contributors who submit tips and lessons, answer questions, and otherwise share know-how
  • Knowledge leaders such as community leads, subject matter experts, and mentors who play specific roles in KM
  • Organizational leaders who sponsor and encourage KM activities