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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Disruptive events and large-scale changes can drastically shift process performance. These disruptions can be internal or external as well as positive or negative, but they…
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Articles|
Creating Indexes
An index is a way to create a composite measure by aggregating multiple measures into a single indicator (e.g., gender gap, productivity, cost of living adjustment, or job…
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Articles|
Picking the Right Measures
Best-practice organizations know that choosing the right measures are critical step in generating meaningful insights and reports. A well-balanced set of measures provide…
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Measures are used to gauge operational performance, allocate resources, and identify opportunities for improvement. Measures allow organizations to track performance over…
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Data and Measures|
Productivity Metrics: Finance, Human Resources, Supply Chain
APQC’s Process and Performance Management (PPM) team examined some of the most common productivity metrics and KPIs within Financial Management (FM), Human Capital Management…
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Articles|
Balanced Scorecards: Common Measures
Creating a balanced scorecard for your organization? This list of common balanced scorecard measures is a great place to start in determining the measures needed for your…
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Are you looking to increase your team’s performance and to delivering on your organization’s goals? Then it’s time to rethink your measures. The challenge is, knowing which…
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Infographics|
10 Steps to Design and Launch a Great Survey
Surveys are a great tool for research and benchmarking projects—they’re fast, cost-effective, and provide great insights into big populations. But you need to think carefully…
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As the number and complexity of networks exploded around the globe, the organization needed to scale to meet demand. APQC interviewed Mohit Mathur, associate vice president…
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Articles|
Guidelines for Survey Design
Good survey design is key to achieving reliable and actionable insights from research and benchmarking projects. Survey designers need to create questions that accurately…
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Articles|
Normalizing Benchmarking Data
For comparisons to be meaningful, benchmarking data must be contextualized, or "normalized." This article explains how this is done using an example and discusses the…
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Articles|
Benchmarking Maturity Matrix
Organizations should regularly assess their benchmarking capabilities and progress so that initiatives can be optimized, changed, or halted. APQC has developed the…
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This best practice has been updated from the original published in 2011. Understanding an organization's current level of process management maturity helps leaders make…
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Reports & White Papers|
Unparalleled Portfolio Management: Best-Practice Processes and Lessons Learned
Portfolio management is a means to apply a standardized process for improving value and project delivery. Though many organizations have a portfolio management process for…
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Articles|
Project Portfolio Management: Ensuring Objective Comparisons for Portfolio Decision Making
To ensure alignment with organizational goals-be they revenue, market based, or organizational performance or improvement-the first step of creating a portfolio is a…