How Disruption Impacts Benchmarking and Performance Data

Published On:
March 30, 2021
Authored By:
Members-Only Content:
View Now

Disruptive events and large-scale changes can drastically shift process performance. These disruptions can be internal or external as well as positive or negative, but they always have the potential to create anomalous data that throws a wrench into analysis.

In this article, APQC’s Director of Open Standards Benchmarking® (OSB) Rick McCarthy and Operations Manager Matt Norman explain what anomalous data is and what organizations should do with it.