Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Tools & Templates|
Now in the Resource Library: Knowledge Management
APQC's bi-annual "Now in the Resource Library" report (NITRL) provides a comprehensive guide to recently released Knowledge Management (KM) research and content in the…
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Tools & Templates|
20 Questions to Ask Yourself When Developing a KM Business Case
Creating or evaluating a business case for Knowledge Management (KM) can be challenging. In any case, this tool provides 20 questions that will assist you in this process…
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Tools & Templates|
APQC’s KM Measurement Alignment Worksheet
APQC’s KM Measurement Alignment Worksheet helps KM programs explicitly connect their measures to things that matter to the business. The worksheet provides a simple,…
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Tools & Templates|
APQC’s Knowledge Management Strategic Planning Definition Worksheet and Examples
APQC’s Knowledge Management Strategic Planning Definition Worksheet helps knowledge management teams outline the goals, strategies, and activities necessary to achieve…
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Tools & Templates|
APQC’s Use Case Scenario Template and Examples
Scenario planning can help a knowledge management team understand its internal customers and their goals and challenges; determine how existing tools and approaches can be…
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Tools & Templates|
KM Strategy and Program Development FAQ
This guide answers the questions APQC hears most related to knowledge management (KM) strategy and program development.
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Tools & Templates|
Business Criteria to Filter Prospective KM Approaches: Description and Instructions
When comparing prospective KM approaches, APQC recommends evaluating each against strategic and business criteria in order to weed out ones that will not sufficiently meet…
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Tools & Templates|
Business Criteria to Filter Prospective KM Approaches: Editable Tool
When comparing prospective KM approaches, APQC recommends evaluating each against strategic and business criteria in order to weed out ones that will not sufficiently meet…
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Tools & Templates|
Implementation Issues to Consider When Selecting KM Approaches: Description and Instructions
When comparing prospective KM approaches, APQC recommends evaluating each against strategic and business criteria in order to weed out ones that will not sufficiently meet…
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Tools & Templates|
Implementation Issues to Consider When Selecting KM Approaches: Editable Template
When comparing prospective KM approaches, APQC recommends evaluating each against strategic and business criteria in order to weed out ones that will not sufficiently meet…
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Tools & Templates|
Matrix to Compare Prospective KM Approaches: Description and Instructions
When developing an organization’s knowledge management portfolio, a KM team must uncover the knowledge needs of various business groups and then compare prospective KM…
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Tools & Templates|
Matrix to Compare Prospective KM Approaches: Editable Template
When developing an organization’s knowledge management portfolio, a KM team must uncover the knowledge needs of various business groups and then compare prospective KM…
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Tools & Templates|
Business Factors to Consider When Evaluating Organizational Knowledge Needs: Description and Instructions
The first step in designing, reexamining, and/or updating an organization’s portfolio of KM approaches is to ensure that the KM team understands the knowledge needs of the…
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Tools & Templates|
Business Factors to Consider When Evaluating Organizational Knowledge Needs: Editable Template
The first step in designing, reexamining, and/or updating an organization’s portfolio of KM approaches is to ensure that the KM team understands the knowledge needs of the…
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Tools & Templates|
KM Needs and Influencing Factors: Description and Instructions
Once a KM team has identified the most urgent knowledge needs in the business, its next task is to decode those business needs into the language of knowledge management. To…