Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides|
Addressing Process Improvement & Transformation: Top-Down Strategic or Bottom-Up Data Driven Approaches
Transformation projects often bring a collision of different perspectives about the right approach to change. For example, is it better to start from a strategic top-down…
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Transformation projects often bring a collision of different perspectives about the right approach to change. For example, is it better to start from a strategic top-down…
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Webinars & Videos|
Top Continuous Improvement Priorities in 2024
In this video, Madison Lundquist, Principal Research Lead for APQC's process and performance management research area, dives into the priorities and challenges associated…
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Collections|
Exploring Process Automation
APQC recently conducted a survey to understand more around organizations’ process automation efforts and identify how they can overcome some of the above challenges. This…
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Every leader knows that culture determines the success or failure of an organization. At APQC’s 2022 Process and Knowledge Management Conference, José Castro, Head of…
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Presentation Slides|
Creating a Continuous Improvement and Process Driven Culture
Creating a culture is a complex challenge. CMI's Shared Service Center focused on four key elements—organization, language, technology, and methods—to develop a continuous…
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As the number and complexity of networks exploded around the globe, the organization needed to scale to meet demand. APQC interviewed Mohit Mathur, associate vice president…
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Reports & White Papers|
The Process of Process Management: Strategy Execution in a Digital World
This whitepaper is brought to you courtesy of the relationship between APQC and its member BPM-D. Business strategies and operations need to consider scores of ever…
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Reports & White Papers|
Value Driven Robotic Process Automation: Enabling Effective Digital Transformation
This whitepaper is brought to you courtesy of the relationship between APQC and its member BPM-D. Digitalization has transformed the way organizations operate. Robotic…
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This whitepaper is brought to you courtesy of the relationship between APQC and its member Signavio. Many organizations embark on RPA programs expecting to realize…