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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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This article looks specifically at the intersection between purpose of the organization’s analytics program and the analysis for select business functions. Each page in the…
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Presentation Slides|
KM Met Adult Learning: A Love Story
Teach for America’s knowledge management team recently merged with the adult learning function as part of a larger organizational strategy to become a learning organization…
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Case Study|
Excellence in Knowledge Management at Grant Thornton
Audit, tax, and advisory firm Grant Thornton LLP earned APQC’s 2019 Excellence in Knowledge Management Award in honor of achieving Level 4 on APQC’s KM Capability Assessment…
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Case Study|
Excellence in Knowledge Management at U.S. Army Corps of Engineers Southwestern Division
The U.S. Army Corps of Engineers (USACE) Southwestern Division (SWD) earned APQC’s 2019 Excellence in Knowledge Management Award in honor of achieving Level 3 on APQC’s KM…
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Articles|
Implementing a User-Oriented Taxonomy
The most critical success factor for taxonomy is aligning the taxonomic design and lexicon to end-user needs. In this article, you will learn about different approaches to…
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Webinars & Videos|
KM Met Adult Learning: A Love Story (Community Call)
Teach for America’s knowledge management team recently merged with the adult learning function as part of a larger organizational strategy to become a learning organization…
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Collections|
Promoting Knowledge Management and Making It Stick
Motivating employees to share and reuse knowledge has always been the holy grail of knowledge management. But what actually convinces employees to change their habits and…
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Case Study|
Enabling Knowledge Sharing and Project Collaboration at a Software and Technology Consulting Firm
This blinded case study focuses on a software and technology consulting firm that wanted to make its sales, delivery, and support personnel as efficient as possible while…
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This blinded case study focuses on a large software company that wanted to improve the flow of knowledge between its product groups and the rest of the organization and give…
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Tools & Templates|
Mini KM Capability Assessment
The Mini KM Capability Assessment gives you a quick look at how advanced your organization is in understanding and implementing knowledge management, this 15-question…
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Tools & Templates|
Knowledge Management Capability Assessment Tool
The Knowledge Management Capability Assessment Tool (KM CAT) looks at everything from your KM strategy to how KM is funded, the governance in place, the processes and…
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Tools & Templates|
Knowledge Management Benchmarks and Metrics Assessment
Complete APQC’s Knowledge Management (KM) Benchmarks and Metrics Assessment to find out how your organization’s KM program, initiative, or service stacks up against the…
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