Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Process Classification Framework|
APQC Process Classification Framework (PCF) - Airline - Excel Version 6.1.0
Effective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate…
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Process Classification Framework|
APQC Process Classification Framework (PCF) - Consumer Products - Excel Version 6.1.0
Effective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate…
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Process Classification Framework|
APQC Process Classification Framework (PCF) - Cross-Industry - Excel Version 7.0.5
APQC's Process Classification Framework® (PCF) is a taxonomy of business processes that allows organizations to objectively track and compare their performance internally and…
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Process Classification Framework|
APQC Process Classification Framework (PCF) - Cross Industry - Excel Version 7.1.0
APQC's Process Classification Framework® (PCF) is a taxonomy of business processes that allows organizations to objectively track and compare their performance internally and…
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Process Classification Framework|
APQC Process Classification Framework (PCF) - Banking PCF - Excel Version 6.1.0
Effective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate…
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Articles|
Barriers to Better Benchmarking
Benchmarking plays an important role in organizational decision making and transformation. Its foundational elements revolve around establishing measures, developing a…
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Articles|
Why Apply Process Mining?
Process mining offers an array of benefits. It uses event logs and data visualization to create an objective view of the current state process, including potential…
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Articles|
Benchmarking with a Purpose
Benchmarking plays an important role in organizational decision making and transformation. Its foundational elements revolve around setting organizations up for performance…
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Flutter Entertainment Plc is a leading sports betting and gaming operator with headquarters in Dublin. With licenses in more than 20 regulated markets and a global presence,…
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APQC interviewed the Director of Global Business Services and Performance Excellence and Manager of Global Analytics and Process Excellence, to understand the current state…
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Corporacion Multi Inversiones (CMI) is an agro-industrial corporation with two broad business areas: foods and capital. CMI is a family-owned multilatina company that has…
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Tetra Pak is a multinational food packaging and processing company headquartered in Pully, Switzerland. Working closely with customers around the globe, the organization…
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Benchmarking continues its reign as one of the most popular and effective management tools used by organizations around the world. However, even the best management tools…
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Data and Measures|
Evolution of Benchmarking 2022: Government/Military Industry
Today, benchmarking remains one of the most popular management tools. But even great management tools like benchmarking cannot stand still and need to look towards the future…
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Data and Measures|
Evolution of Benchmarking 2022: Healthcare Payer
Today, benchmarking remains one of the most popular management tools. But even great management tools like benchmarking cannot stand still and need to look towards the future…