Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
How Strong KM Supports Project Management
Knowledge management (KM) has great potential to improve project outcomes. When project teams reuse available knowledge, they can deliver better and faster results. When…
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Reports & White Papers|
How Excellent KM Programs Measure Progress and Value
KM measurement is hard, but it’s not impossible. The key is to understand what leaders expect from KM and then select a mix of measures that communicate the quantity, quality…
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APQC launched its Excellence in Knowledge Management award to recognize mature KM programs that are delivering significant value to their organizations. In studying the 2020…
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Throughout more than two decades researching KM programs, APQC has seen organizations succeed with a variety of portal styles and capabilities. That said, some organizations…
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Cloud software is one of the most pervasive trends in enterprise computing, with global cloud adoption growing each year. APQC carried out its Enterprise Content and…
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Collections|
2020 Knowledge Management Webinars
APQC hosts monthly knowledge management (KM) webinars to connect with our KM members. Some calls feature internal APQC KM experts, whereas others feature external thought…
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Webinars & Videos|
Why Knowledge-Centric Organizations Need Enterprise Search to Thrive
A key to successful knowledge management is ensuring information is easily accessible. But when it’s stored across different repositories, in all different formats, it has a…
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Presentation Slides|
Why Knowledge-Centric Organizations Need Enterprise Search to Thrive
A key to successful knowledge management is ensuring information is easily accessible. But when it’s stored across different repositories, in all different formats, it has a…
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Webinars & Videos|
An Interactive Conversation with 2020 Excellence in KM Recipients
In this two-hour web event, APQC’s Cindy Hubert, Darcy Lemons, and Lauren Trees facilitated three interactive conversations with leaders from high-achieving KM teams…
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Presentation Slides|
Opportunities and Impact for Knowledge-Sharing Amid COVID-19
Advanced technologies, new ways of working, and shifts in workforce composition are rendering traditional views of knowledge management obsolete. Get the knowledge management…
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Reports & White Papers|
Choosing the Right Knowledge Transfer Approach
When selecting a knowledge transfer approach for a given scenario, APQC recommends familiarizing yourself with the options and then asking key questions about the nature of…
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Knowledge management benefits project and portfolio management because it offers the tools to help everyone get on the same page, share knowledge with one another, and…
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Articles|
6 Tips to Get KM Through the Hard Times
This article offers six recommendations for knowledge management to survive crises and come out stronger, based on interviews and feedback from experienced KM leaders.
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Reports & White Papers|
Breaking the Barriers to Knowledge Sharing
To build an effective knowledge management program, you must first understand your organization's culture and what drives people's behaviors. This article describes 10 common…
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APQC’s research cites knowledge hoarding as one of the top barriers to knowledge sharing inside organizations. Hoarding becomes a problem when employees refuse to share…
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