Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Data and Measures|
2023 Managing Process Knowledge: Customer Service Function Report
In 2023, APQC conducted research to better understand how process and knowledge management can work together to improve process performance, reduce risks, and boost employee…
-
Data and Measures|
2023 Managing Process Knowledge: SCM/Procurement Function Report
In 2023, APQC conducted research to better understand how process and knowledge management can work together to improve process performance, reduce risks, and boost employee…
-
Data and Measures|
2023 Managing Process Knowledge: Sales/Marketing Function Report
In 2023, APQC conducted research to better understand how process and knowledge management can work together to improve process performance, reduce risks, and boost employee…
-
Data and Measures|
2023 Managing Process Knowledge: Software/Technology/Electronics Industry Report
In 2023, APQC conducted research to identify the correlation between process performance and knowledge management to maximize process performance, mitigate risks, and improve…
-
Reports & White Papers|
2023 Managing Process Knowledge Survey Report
In early 2023, APQC conducted research to explore how process and knowledge management can be aligned to improve process performance, reduce risks, and increase employee…
-
Content management requires good systems, but technology issues often mask more fundamental gaps around poorly designed content strategy, insufficient enabling processes,…
-
Infographics|
Taxonomy Makes Content Management Less Taxing
According to APQC’s analysis, KM programs that use taxonomies are significantly more likely to perform effectively against goals and objectives and deliver measurable value…
-
Ubisoft Entertainment scaled up rapidly and had a complex, messy content management environment and a competitive organizational culture that was not conducive to knowledge…
-
Despite advances in search technologies, employees still struggle to find what they need inside organizations. Why? APQC finds that in most cases, the root cause of…
-
Teach for America (TFA) is a nonprofit organization that works in partnership with 50 urban and rural communities across the United States to expand educational opportunity…
-
Webinars & Videos|
Automated Content Workflows at Prudential Financial
This short video features Allison Wilkins, director of knowledge management at Prudential Financial, describing how her team created automated workflows to guide the approval…
-
Collections|
Enterprise Content and Collaboration in the Cloud
Cloud computing is one of the most pervasive trends in enterprise IT. In 2019, APQC surveyed more than 300 organizations to understand their use of cloud platforms to support…
-
Tools & Templates|
Documentation Approaches for Knowledge Capture
Critical knowledge is at risk when it's only stored in employees' heads. Knowledge management (KM) offers a variety of approaches for capturing critical knowledge through…
-
The surest and most straightforward way to preserve organizational knowledge is by documenting it. Well before the establishment of the knowledge management discipline,…
-
Infographics|
Content and Collaboration in Microsoft 365
Microsoft 365 is the most common platform for cloud KM, with 53% of 303 surveyed organizations using it as part of their enterprise content and collaboration strategy. This…
Key performance indicators and benchmarking data related to your search results are available. Click "View All Measure Spotlight Results" to open the search results.