Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Webinars & Videos|
Mastering Change: KM Member Insights From a Seasoned Expert Webinar
Change management remains a crucial skill set and organizational capability that knowledge management (KM) teams must focus on. Providing insight into this topic, Lisa…
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Webinars & Videos|
APQC Member Predictions for KM in 2024
The events of the 2020s have significantly disrupted the traditional ways of managing knowledge. As a result, new and creative approaches have emerged to address pressing…
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Webinars & Videos|
Change Management Insights and Key Components
In today's fast-paced world, KM practitioners are constantly confronted with challenges and opportunities arising from outdated systems and emerging technologies and the…
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Webinars & Videos|
Top Skillsets for KM to Develop in 2024
The events of the 2020s have significantly disrupted the traditional ways of managing knowledge. As a result, new and creative approaches have emerged to address pressing…
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Webinars & Videos|
Top Technologies Important to KM in 2024
The events of the 2020s have significantly disrupted the traditional ways of managing knowledge. As a result, new and creative approaches have emerged to address pressing…
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Webinars & Videos|
The Difference Between Change and Communication Plans
Change management is crucial for any organizational change, be it transformation, implementation of business strategy, technology adoption, knowledge management, or process…
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The Management Triad: KM, Project Management and Change Management
Change management is crucial for any organizational change, be it transformation, implementation of business strategy, technology adoption, knowledge management, or process…
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Webinars & Videos|
Foundational Principles That Shape How You Approach Change
Change management is crucial for any organizational change, be it transformation, implementation of business strategy, technology adoption, knowledge management, or process…
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2024 Pulse Check: Top KM Priorities and Predictions Webinar
Knowledge Management (KM) is becoming increasingly evident as more business leaders recognize its connection to overall organizational success. Recent technological…
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Webinars & Videos|
The Role of Technology in KM: Adapting to Disruptions and Transforming Culture
In today's fast-paced world, Knowledge Management practitioners are confronted with constant disruptions and opportunities created by outdated systems and new technology, as…
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Webinars & Videos|
How Organizations Manage Change: Live Panel Session
Change management strategy is a key component of any organizational change initiative, whether related to organizational transformation, change in business strategy, large…
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Webinars & Videos|
How to Drive Effective Change in Organizations
Change management can be a complex undertaking and is sometimes met with resistance when not implemented effectively.In this podcast recording session, APQC's Madison…
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Webinars & Videos|
Making Change Management Better
Organizations and employees have been through a lot over the last couple of years with no real signs of slowing down. Employees are exhausted and the transformation and new…
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Webinars & Videos|
Tipping Points for KM at the Asian Development Bank
How do you change knowledge management in a 50+ year old organization, where knowledge management was understood as counting knowledge products and knowledge events? What are…
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Webinars & Videos|
A Conversation About Knowledge Management and Organizational Culture
Organizational culture is a determining factor of KM success. Some cultures block the flow of knowledge by encouraging secrecy, stoking internal rivalries, emphasizing…