![](/sites/default/files/styles/landscape_lg/public/2018-12/Photo_Resource_LibraryBackground1_0.jpg?itok=CaqpNLl5)
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask usResource Results
-
In 2022, over 400 KM leaders were surveyed about their programs' inputs and outputs. In this executive summary, 11 best practices are summarized into four broad categories: …
-
Organizations can utilize artificial intelligence (AI) to analyze vast amounts of data, make better decisions, and improve customer experiences. The successful implementation…
-
Content management requires good systems, but technology issues often mask more fundamental gaps around poorly designed content strategy, insufficient enabling processes,…
-
Infographics|
What Makes Saudi Aramco Excellent at KM in 2022?
Saudi Aramco earned APQC’s 2022 Excellence in KM recognition in honor of achieving Level 4 (4.89) maturity on APQC’s KM Capability Assessment Tool at the enterprise level. …
-
Infographics|
Taxonomy Makes Content Management Less Taxing
According to APQC’s analysis, KM programs that use taxonomies are significantly more likely to perform effectively against goals and objectives and deliver measurable value…
-
Infographics|
4 Steps to Manage the Content Lifecycle
It’s a lot easier to create content than to manage it over time—to ensure it continually reflects the organization’s latest and greatest knowledge, even years after it was…
-
Infographics|
What Makes Mercer Excellent at KM in 2022?
Mercer earned APQC’s 2022 Excellence in KM recognition in honor of achieving Level 4 maturity on APQC’s KM Capability Assessment Tool at the enterprise level. Click here…
-
Infographics|
Don't Let Your Community of Practice Leaders Languish
Communities of practice need engaged leaders to thrive. This infographic highlights how establishing formal KM leaders can drive the success of your KM program.
-
Infographics|
Engaged Participants are the Best KM Advocates
Active champions and sponsors are essential in building engagement and participation. This infographic highlights how these KM promoters help ensure presence in KM, knowledge…
-
Infographics|
KM Needs Subject Matter Experts
Knowledge managers are great at identifying knowledge needs and designing solutions, but they don’t know everything about the business. That’s where subject matter experts…
-
Infographics|
What Organizations Spend on Knowledge Management
When making hard budget choices, it helps to know what organizations spend on KM and how they distribute their resources. This infographic describes the costs of a KM program…
-
Infographics|
Measure How Your KM Program Makes a Difference
APQC’s latest research shows that process and value measures are vital to KM success and sustainability. Take a look at this infographic for more insight into the benefits of…
-
APQC has consistently found that KM programs are stronger when directly tied to senior leadership. In this article, you will learn about these different approaches for…
-
Centralized and decentralized models each come with obvious tradeoffs and benefits. When putting together or revamping a knowledge management (KM) program, some of the first…
-
In most organizations, the KM core team is relatively lean. These staff members often support thousands of end users in different functions and business units, making it…
Key performance indicators and benchmarking data related to your search results are available. Click "View All Measure Spotlight Results" to open the search results.