![](/sites/default/files/styles/landscape_lg/public/2018-12/Photo_Resource_LibraryBackground1.jpg?itok=VlPTePE_)
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask UsResource Results
-
Measure Spotlights|
Percentage of time talent acquisition employees spend on explaining the hiring process to hiring managers today
This measure calculates percentage of time talent acquisition employees spend on explaining the hiring process to hiring managers today. This Supplemental Information measure…
-
Measure Spotlights|
Percentage of time talent acquisition employees spend on posting jobs and managing external marketing today
This measure calculates percentage of time talent acquisition employees spend on posting jobs and managing external marketing today. This Supplemental Information measure is…
-
Measure Spotlights|
Percentage of time talent acquisition employees spend on sourcing the best candidates in the market today
This measure calculates percentage of time talent acquisition employees spend on sourcing the best candidates in the market today. This Supplemental Information measure is…
-
Measure Spotlights|
Percentage of time talent acquisition employees spend on screening and selecting the right talent for your business today
This measure calculates percentage of time talent acquisition employees spend on screening and selecting the right talent for your business today. This Supplemental…
-
Measure Spotlights|
Retail customer lifetime value
This measure calculates customer lifetime value (CLV) for the retail operation. CLV is defined by the following equation: Margin * (Customer Retention Rate / ((1 + Discount…
-
Measure Spotlights|
Annual percentage change in retail customer purchase frequency
This measure calculates annual percentage change in retail customer purchase frequency. Customer purchase frequency is defined as the number of times a customer has made a…
-
Measure Spotlights|
Number of unique visits to the retail website per $1 billion revenue
This measure calculates number of unique visits to the retail website per $1 billion revenue. This Process Efficiency measure is intended to help companies minimize waste and…
-
Measure Spotlights|
Average time in minutes a user spends on the retail website
This measure calculates average time in minutes a user spends on the retail website. This Cycle Time measure is intended to help companies analyze this duration related to…
-
Measure Spotlights|
Retail website bounce rate
This measure calculates average percentage of visitors to the business entity website who navigate away from the site after viewing only one page. This Process Efficiency…
-
Measure Spotlights|
Retail shopping cart abandonment rate
This measure calculates shopping cart abandonment for the business entity website. Shopping cart abandonment rate is calculated as follows: 100% - [Completed transactions as…
-
Measure Spotlights|
Click through rate for the retail website
This measure calculates the percentage of online users who click a specific link after viewing it on the website. It is calculated as the total number of clicks of a specific…
-
Measure Spotlights|
Markdowns as a percentage of retail sales
This measure calculates markdowns as a percentage of retail sales. Markdown is the difference between the original retail price and the actual selling price. This…
-
Measure Spotlights|
Customer sales promotions as a percentage of sales revenue
This measure calculates average spend on customer sales promotions as percentage of retail sales. This Supplemental Information measure is intended to help companies evaluate…
-
Measure Spotlights|
Return on investment for retail marketing/sales campaigns
This measure calculates return on investment for retail marketing/sales campaigns. This Process Efficiency measure is intended to help companies minimize waste and refine…
-
Measure Spotlights|
Personnel cost to perform the HR function per function FTE
This measure calculates the personnel cost to perform the function "develop and manage human capital" per full-time equivalent (FTE) that performs the function. Personnel…