Annual percentage change in retail customer purchase frequency

This measure calculates annual percentage change in retail customer purchase frequency. Customer purchase frequency is defined as the number of times a customer has made a purchase. This Process Efficiency measure is intended to help companies minimize waste and refine resource consumption related to the process "Track customer management measures".

Benchmark Data

Lock

Sorry! Not all users have access to all of our resources.

Want to unlock access to all of our resources?

Learn about Membership Arrow with stem
Measure Category:
Process Efficiency
Measure ID:
106125
Total Sample Size:
81 All Companies
Performers:
25th
- Median
- 75th
-
Key Performance
Indicator:
No

Compute this Measure

Units for this measure are percent.

Back to Top
Annual percentage change in retail customer purchase frequency

Key Terms

Back to Top

Process efficiency

Process efficiency represents how well a process converts its inputs into outputs. A process that converts 100% of the inputs into outputs without waste is more efficient than one that converts a similar amount of inputs into fewer outputs.

Measure Scope

Back to Top

Cross Industry (7.3.1)

  • 3.3.5.1 - Determine customer lifetime value (10173) - N
  • 3.3.5.2 - Analyze customer revenue trend (10174) - N
  • 3.3.5.3 - Analyze customer attrition and retention rates (10175) - N
  • 3.3.5.4 - Analyze customer metrics (10176) - N
  • 3.3.5.5 - Revise customer strategies, objectives, and plans based on metrics (10177) - N