This measure calculates annual percentage change in retail customer purchase frequency. Customer purchase frequency is defined as the number of times a customer has made a purchase. This Process Efficiency measure is intended to help companies minimize waste and refine resource consumption related to the process "Track customer management measures".
Annual percentage change in retail customer purchase frequency
Process efficiency represents how well a process converts its inputs into outputs. A process that converts 100% of the inputs into outputs without waste is more efficient than one that converts a similar amount of inputs into fewer outputs.