This measure calculates shopping cart abandonment for the business entity website. Shopping cart abandonment rate is calculated as follows: 100% - [Completed transactions as percentage of initiated transactions] This Process Efficiency measure is intended to help companies minimize waste and refine resource consumption related to the process "Track customer management measures".
Shopping cart abandonment for the business entity website
Process efficiency represents how well a process converts its inputs into outputs. A process that converts 100% of the inputs into outputs without waste is more efficient than one that converts a similar amount of inputs into fewer outputs.