Key Benchmarks for Common Quality Measures: A Pharmaceutical Industry Perspective



Although an undeniably useful measure, the total cost of quality only focuses on one aspect of quality, costs: preventive, appraisal, internal failure, and external failures. And costs alone are not enough to track and manage the effectiveness of your quality management efforts. Luckily, most organizations understand the need for a wide array of quality measures. Based on 2016 research with ASQ, organizations use multiple quality measures, ranging from traditional scrap and rework to customer satisfaction. This article presents key quality benchmarks from the pharmaceutical industry.


Comments (0)

The content of this field is kept private and will not be shown publicly.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Allowed HTML tags: <a> <em> <strong> <cite> <code> <ul> <ol> <li> <dl> <dt> <dd> <i> <b> <u> <p>
  • Lines and paragraphs break automatically.

More information about formatting options