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BPM Is Not IT

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This is a serious pet peeve of mine. Many business professionals think of business process management (BPM) purely in terms of the technological tools that enable it. Countless vendors sell “BPM” as though you can buy it in a box, hire a developer, and magically experience fully integrated BPM…

Budgets are Like Sharks

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Budgets are like sharks. Just when you think it’s safe to go back in the water… But APQC has found that the budgeting doesn’t need to be a tedious process. In fact, APQC research found that there are actually opportunities to streamline the budget process. And there are organizations that can…

Summer of Frameworks

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Again and again, APQC members ask for more direction and insight into the processes in APQC’s Process Classification Framework (PCF). Over the past several months, we responded by publishing in-depth definitions for 8 of the 12 PCF categories along with key measures used to measure each business…

Six Actions for HR in 2011

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In 2011 organizations are shifting focus from a mode of preservation to one aimed at proliferation. Business leaders are cautiously moving growth objectives above cost-cutting goals. This gradual yet significant strategic shift will have substantial implications for the HR agenda. Based on findings…