How often do we hear the word “standardization” in our work lives?  We hear it when it comes to the processes that we touch daily. We hear about it when examining the processes in different business units in the same organization.  We hear about it from a geographic point of view within…

I want a car that parks itself, drives itself, and has laser guided cruise control. I want a 4K TV, with a curved screen, and…and…and… Everyone wants the new sexy whatever, but the question is…do they really need that?  Let me give you an example.  How often to you get a call from…

Decision making, even with the best intentions, can be difficult, particularly when you have competing opinions and priorities.  For example. What is the best course of action when you get a bonus check from work based upon your performance or the organization’s quarterly performance?…

Process models take a variety of forms, and while I will not address them all, the two aspects of process modelling we see most often come in the form of process documentations (process maps, knowledge maps, RACI, SIPOC, etc.) and process frameworks.  However, lets agree that regardless of…

One of the coolest digital inventions for the primary education system has been student/parent portals/apps. Whether you are a nosey parent OR trying to teach your child responsibility for their actions, grade portals are a great way to monitor and manage their performance.  For example, my…

Think about how often, as a child, you asked your parents “why can’t this or that happen?”  How often was the response, “because it is the rules.”   Maybe that is why I like the governance tenet so much.  Like so many, I need to know the boundaries of the sandbox that I am playing…

Process management programs/departments are often developed or gain prominence because of an organizational need. Some of these needs could include, standardizing across business lines, urgent improvement, or to support a new technology project. As a result, organizations often fail to establish a…

“Hurry up, this is important.”  “We have to get this done!”  “Where are we on that important initiative?”  Whether in the office or working remotely, how often have we heard questions similar to this from management/leadership?  There are organizational goals,…

Why Process? Most would agree we are a results-oriented culture. Our DNA tells us to get it done…to get results…to “just do it” (Nike) especially when fixing and addressing problems or issues. However, there is an inherent risk to “just doing it”. While we all act with good intentions, unless…

First, let’s define End-to-End (E2E) processes. E2E has a lot of different definitions, and a variety of terms that are used to mean the same thing. Some organizations use value streams, value chains, or some other term. For purposes of this discussion, I am going to define E2E as the definition…